Entry Representative Data

CANDICE MILES

**** ********* ***** *** ** La Mesa, Ca 91942 · 619-***-****

*******@*****.***

Manager with exemplary skills in communication, problem solving, and strong work ethic. Engaging and personable with the ability to promote an "individual" mentality and dedicated to contributing to team-based environments. Inspiring manager with excellent time-management skills. Highly effective at juggling multiple projects at once. Seeking next step in career to utilize experience while stretching self to continue to progress in leadership career. EXPERIENCE

OCTOBER 2018-CURRENT

SERVICE MANAGER, LPL FINANCIAL

• Develop, manage, and support up to 12+ employees

• Analyze the routes and recommend rerouting as necessary to reduce operating costs

• Forecast annual budget for department usage

• Continuously working and guiding service team to earn multiple recognition

• Retained over 90% of talent within the organization

• Created and a development plan that resulted in promotion or lateral moves of direct reports

• Collaborate with cross site and department management to manager advisors

• Involved in hiring of leadership and representatives for department and organization

• Assist with training employees

• Oversee employee engagement experience within department

• Working in fast-paced environment

MARCH 2012 –OCTOBER 2018

CALL CENTER/CLIENT SERVICE MANAGER, FIRST ASSOCIATES

• Managed the department training program through promoting compliance that was pivotal to ensure 99% accuracy in customer transactions for 4 years

• Improved customer satisfaction by 6% within the first 3 months in position during Quarter One

• Analyzed direct repots behaviors and customer trends to identity key areas of opportunity to increase overall experience.

• Improved specific direct reports individual skillset by 15%

• Collaborated with key departments to decrease delinquency of clients’ portfolios

• Played integral role formulating and implementing 90-day training program for new customer service representatives reducing delinquency for client’s portfolio 2 consecutive years

• Oversaw training and development of 20+ customer service representatives internationally

• Recognized by senior leadership for 25% of service growth within first year and half in role

• Involved in hiring of leadership and representatives for department

• Oversee employee engagement experience within department 1

EDUCATION

OCTOBER 2020

MASTER’S IN BUSINESS LEADERSHIP, ASHFORD UNIVERSITY 3.8 GPA; Golden Key Honor Society

OCTOBER 2018

BACHELOR’S IN BUSINESS LEADERSHIP, ASHFORD UNIVERSITY 3.67 GPA; Graduated Cum Luade

SKILLS

• Strategic Planner

• Self-Awareness

• Adaptability and flexibility

• Analytical and problem-solving skills

• Active Listening

• Communication

• Active Listening

• Emotional Intelligent

• Leadership

• Time Management

• Teamwork

• Yellow-Belt Certified

ACTIVITIES

• Outreach Volunteer

• 2021 Rockwall Mentorship Program Mentor

• Member of San Diego Urban League Young Professionals

• Event Planner

• Creator/Choreographer of dance workshops

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