Office Receptionist Customer Service
Resume:
Paola G. Andrade
I have learned a lot of traits in my life at a young age and hope to
gain more knowledge and experience. I’m very grateful for all the opportunities given to me. My goal is to always do my best.
**********@*****.***
EXPERIENCE
Retina Institute of California, - Bakersfield
—Back Office lead
November 2014. - Current
Working in the back office, excellent customer service shadowing physicians for all procedures, inventory, rooming patients, performing fluorescein angiography, fundus, OCT, glaucoma OCT, vitals signs, obtaining intraocular pressure and checking vision acuity. Front office assistance as needed, checking in patients for appointments, scheduling and confirming appointments, translating
(Spanish-English) fluently. Pick up phone calls and express compassion to patients. Help the Doctors with anything they need assistance on. Be a team player with my co-workers to have a positive work flow. Ordering medication.
The Practice of Dr. Jan Mensink, - Bakersfield
—Medical Trainee Externship (200 HRS)
August 2014 - November 2014
Working in a front office receptionist capacity, checking in patients for appointments, scheduling and confirming appointments, updating medical charts. Back office assistance, performing vitals signs, shadow physicians for procedures.
General Employment Experience:
Vallarta Supermarkets, - Bakersfield
June 2013 - Sept. 2014
Responsibilities include general customer service and greeting, assisting organization of all inventory and handling customer issues.
EDUCATION
UEI College — Medical Assistant
Fall 2014 Diploma
Highland High SChool — High School Diploma
2011
SKILLS
● Obtaining Patient Vitals
● Administering injections
● Medical Terms (Spanish)
● Specimen test
● Venipunctures
● Orders Medical’s supplies
● Patient Charts via Next Gen
● Oversee and manage clinical flow
● Capture fluorescein angiography,
fundus
● Capture FA/ICG
● Performing OCT
● Performing glaucoma RNLF
● Obtaining visual acuity
● Vitals signs
● Room patients
● Obtaining health history
● Dilate patients pupils
● Referrals
● scriving
● Obtaining intraocular pressure
(IOP)
● Performed monthly inventory and
maintained office and medical
supply counts
● Medication order
● Schedule appointments
● Experience with Nextgen and
Carecloud
● Sterilizing
● Monitors expirations of
medications and Medical supplies
● Trains new medical assistants
● Scheduled patients for surgery
● Drug refills and provide detailed
prescription instructions to
pharmacies.
LANGUAGE
Bilingual - English/ Spanish
CERTIFICATES
*CPR - BLS
*OFFICE ENVIRONMENTAL SAFETY & INFECTION CONTROL
*HIPAA CERTIFICATE
QUALIFICATIONS
Responsible, always willing to learn
and grow to improve my skills.
Passionate about achieving a
challenging position that allows
meaningful contributions to a
business’ success. Superb leadership,
interpersonal, planning and
communication abilities, great people
and sales skills. Team player who
enjoys helping others. Proven to
handle multiple competing priorities
in an effective manner. Committed to
my goals.
Contact this candidate