Customer Service Part Time

JOSH ARNOLD

Kirkland, WA 206-***-**** adxmgp@r.postjobfree.com

Take-charge leader who has a proven track record of delivering exceptional customer service, growth and profit in a retail environment. Consistently delivers world-class satisfaction levels, by focusing on both team skills and motivation, to reach aggressive profit and annual growth in a predictable fashion:

• Growth Driver: Transformed MTN region to be one of the top performing wholesale divisions within my current company.

• Top 5% Performer: 20-year track record of exceeding annual growth and profit targets. Consistently recognized and applauded.

• High-Performance Motivator: Design and execute employee incentives to accelerate sales and delivery that fuels consistent growth that pushed the brand to best-in-class via focused quality and delivery.

• Maniacal focus on Customer Service: Consistently deliver world-class customer service. Tire Co

Current Regional Sales Director leading a team of 22 inside and outside sales representatives across the MTN region. Specializing in P&L, KPI’s, Sales growth, team accountability, and employee retention. Regional Sales Director (WA, ID, AK, OR, UT, CO) 2019-Current

• Promoted from WA/OR territory manager to regional manager within 1 year, director within 2 years.

• Consistently achieve team objective through covid and nationwide inventory shortages.

• Effectively manage team both remotely and in the field to achieve objective monthly.

• Data proven employee high retention and new hire requisition.

• Consistently broker high volume transactions with outside company executive leadership.

• Proficient at setting KPI’s and attaining highest margins through strategic use of P & L statements.

• Instrumental in operational management of business and sales through six distribution centers. Discount Tire

An accomplished leader with an extensive background in the automotive service industry. Specializing in financial P&L management, developing goals and initiatives for all employees to surpass company wide sales and service goals, staff training and management ensuring customer satisfaction, and hiring and retaining top talent.

General Manager (Bellevue, Bothell, Northgate, WA) 1998-2019

• Youngest manager to regularly achieve $1 Million in monthly sales at two separate store locations

• Consistently awarded Presidents Club at each store locations and, as a result, given expanded Executive Leadership responsibilities to oversee and lead entire West Region sales planning and execution

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• Successfully execute cross-sell and upsell strategies to drive 25% increase in monthly sales bringing average monthly unit sales to over 5,000.

• Hire, retain, and manage more than 60 employees both part time and full time. Looked at as a talent incubator for the West

• Responsible for all day-to-day operations including sales, receiving, and hiring to achieve monthly goal profit numbers.

• Drive 20% annual cost reductions by regularly evaluating financial statements and P&L reports to monitor store performance to devise cost reduction solutions

• Delivered world-class, CSAT index ratings of 85+% through extensive training, coaching, and resolving all escalated conflicts to complete satisfaction Education, Professional Accreditations, Training

• BI and NetSuite proficient 2019

• 6-sigma Trained 2011

• Manager Certification, Eller College of Management, University of Arizona 2009

• Bellevue Community College, Associate Degree – Business 1997-1999

• SAP Trained Expert

Additional Activities

• Founder and President, Kirkland Baseball Club 2017-2021 Created 501C3 non-profit to drive community involvement. Responsible for all Club activities, P&L, social and community activities. Drove growth of club to over 100 people in less than 12 months.

• Vice President of Kirkland National Little League 2016-2019 Coordinating all aspects of the league pertaining to multi team formations, player development, parent liaison and community involvement.

• Board of Directors for Kirkland National Little League 2013-2016 High level decision making on all league direction and community involvement

• Training Camp Leader 2013-2021

Coordinate and lead annual little league training camps. Includes all organizational aspects of each camp.

• Student Athlete Mentor 2012-current

Mentor 24 student athletes per year to focus on team, personal and sport skills.

• Head Coach/Manger, Kirkland Baseball 1999-2021

• Volunteer, Children’s Ministry – Overlake Christian Church 2003-current

• Avid sports fan, and outdoor enthusiast.

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