Customer service
Resume:
Brooke Holley
Raleigh, NC *****
adxmgc@r.postjobfree.com
Work Experience
Receptionist
Duke Cardiology of Raleigh - Raleigh, NC
September 2022 to February 2023
• Answering the phones
• Scheduling patients
• Verifying insurance
• Faxing to other providers
• Medical and billing
Patient Communication Representative
Jeffers, Mann, & Artman Pediatrics - Raleigh, NC
April 2022 to May 2022
• Answering the phones
• Transferring calls
• Collecting payments
• Scheduling appointments
• Data entry
• Medical billing
Lab Technician
Fox Eye Care Group - Raleigh, NC
August 2021 to April 2022
• Prescreening patients
• Verifying Insurance
• Answering the phones
• Ordering different kind of contact lens
• Checking the patients prescription
• Excel
• Handling cash payments
• Data sheet
Receptionist/Concierge
Sunrise Senior Living - Raleigh, NC
December 2017 to July 2018
· Coordinate special events, parties and meetings for the residents.
· Operated telephone switchboard, answered, screened and forwarded calls to the appropriate residents and staff.
· Provided information to inquiries pertaining to new residence.
· Ensured that all visitors and vendors signed the guest book.
· Keep records of doctor’s appointments, and resident’s emergency contact information. Concierge
Sheraton Waterside Hotel - Norfolk, VA
July 2017 to December 2017
· Provided top exceptional customer service to the Elite hotel guest members.
· Arranged special accommodations (dry cleaning, restaurant reservations, and spa services).
· Booked transportation (taxi, limousines, and airlines).
· Ensured that the Concierge Lounge was prepared with food, and alcoholic beverages. Banquet Server/Cashier/Coat Check
NORFOLK WATERSIDE MARRIOTT - Norfolk, VA
June 2009 to September 2015
· Provided professional guest services and care for guest attending banquet functions at the hotel.
· Completed setup of the banquet tables and chairs as well as the buffet line.
· Handled guest complaints to ensure that their concerns do not escalade.
· Performed cashier services for the bartenders during Cash Bar Events.
· Responsible for the care of guest coats that were attending a banquet function. Host
Red Lobster - Chesapeake, VA
October 2013 to April 2015
· Greeted and seated guest coming into the restaurant.
· Finalized the guest bills by cash, credit cards, or gift certificates.
· Maintained contact with management staff, kitchen staff, and server staff members to determine if dining details are handled properly and customers are satisfied. Education
Medical Assistant
Health Care Learning Institute - Raleigh, NC
September 2018 to September 2019
Thomas Nelson Community College - Hampton, VA
August 2014 to January 2016
Skills
• Medical terminology
• Customer service
• Medical office experience
• Typing
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