J O N E L L E C A R V A L H O

E D U C A T I O N

808-***-****

** ****** ******, ****, ** 96720

adxmfz@r.postjobfree.com

C O N T A C T

Kohala High School

****-****

HIGH SCHOOL

Kapiʻolani Community College

2022- current

COLLEGE

S K I L L S

Communication Skills

Adaptability

Customer Service Skills

Sales

Proficient in: Microsoft Word, Excel,

PowerPoint

Experience in Graphic Design

Skills in managerial tasks

E X P E R I E N C E

Clerk/Cook

Lead Customer Service Representative

2010-2017

2017-2019

KINGS VIEW CAFE

Prepared mass quantities of ingredients and cooked meals for customers throughout the day of service

Conducted point-of-sale (POS) duties as needed on a customer- by-customer basis.

Served and bussed the café’s eating area on an ongoing basis throughout the day.

FUN FACTORY

Conducted register duties, handled transactions and distributed tokens to customers.

Ordered and received prize merchandise and other supplies for Fun Factory, on a weekly basis.

Troubleshooted technical issues related with arcade games and resolved them in a timely fashion.

Settled customer complaints when escalated to the Lead Customer Service Representative.

Brought customer satisfaction through quick and detailed service. Scheduled and prepared parties of 20-50 occupants or more. S U M M A R Y

Dedicated customer service professional with a proven track record of delivering exceptional service. Skilled in listening to customer needs, resolving inquiries promptly, able to adapt really quickly. 2019-2020

HALLMARK

Administered POS for the storefront, handling cash and other forms of payment for store goods.

Unboxed, organized, and stocked daily shipments of merchandise for sale.

Provided high-quality service to customers daily.

R E F E R E N C E S

Racy Ann Haumea 808-***-****

Supervisor, Kings View Café

54-3897 Akoni Pule Hwy, Kapaau, HI 96755

Robert Glory 808-***-****

Owner, Pomaikaʻi Café

54-3885 Akoni Pule Hwy A, Kapaau, HI 96755

Jim Matabishop 808-***-****

District Manager, Fun Factory

315 Makaala St #107, Hilo, HI 96720

Retail Sales Associate

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