Service Representative Sales Associate
Resume:
J O N E L L E C A R V A L H O
E D U C A T I O N
** ****** ******, ****, ** 96720
****************@*****.***
C O N T A C T
Kohala High School
HIGH SCHOOL
Kapiʻolani Community College
2022- current
COLLEGE
S K I L L S
Communication Skills
Adaptability
Customer Service Skills
Sales
Proficient in: Microsoft Word, Excel,
PowerPoint
Experience in Graphic Design
Skills in managerial tasks
E X P E R I E N C E
Clerk/Cook
Lead Customer Service Representative
2010-2017
2017-2019
KINGS VIEW CAFE
Prepared mass quantities of ingredients and cooked meals for customers throughout the day of service
Conducted point-of-sale (POS) duties as needed on a customer- by-customer basis.
Served and bussed the café’s eating area on an ongoing basis throughout the day.
FUN FACTORY
Conducted register duties, handled transactions and distributed tokens to customers.
Ordered and received prize merchandise and other supplies for Fun Factory, on a weekly basis.
Troubleshooted technical issues related with arcade games and resolved them in a timely fashion.
Settled customer complaints when escalated to the Lead Customer Service Representative.
Brought customer satisfaction through quick and detailed service. Scheduled and prepared parties of 20-50 occupants or more. S U M M A R Y
Dedicated customer service professional with a proven track record of delivering exceptional service. Skilled in listening to customer needs, resolving inquiries promptly, able to adapt really quickly. 2019-2020
HALLMARK
Administered POS for the storefront, handling cash and other forms of payment for store goods.
Unboxed, organized, and stocked daily shipments of merchandise for sale.
Provided high-quality service to customers daily.
R E F E R E N C E S
Racy Ann Haumea 808-***-****
Supervisor, Kings View Café
54-3897 Akoni Pule Hwy, Kapaau, HI 96755
Robert Glory 808-***-****
Owner, Pomaikaʻi Café
54-3885 Akoni Pule Hwy A, Kapaau, HI 96755
Jim Matabishop 808-***-****
District Manager, Fun Factory
315 Makaala St #107, Hilo, HI 96720
Retail Sales Associate
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