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Support Technician Customer Service

Location:
Pasadena, CA
Posted:
June 09, 2023

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Resume:

Vazken Avetissian

adxmet@r.postjobfree.com www.linkedin.com/in/vazken-avetissian-97111aa5

626-***-**** Pasadena, CA

Education

Bachelors of Science, Computer Science May 05, 2022 Azusa Pacific University, Azusa, CA

Bachelors of Science, Allied Health May 05, 2017

Azusa Pacific University, Azusa, CA

Selected Work Experience

Implementation Consultant June 2022 - October 2022 FAST Enterprises, Atlanta, GA

• Translated client needs into technical solutions through the implementation of new features or changes to pre-existing ones in the software.

• Debugged sections of software that resulted in crashes by researching account types that were subject to crashing (SQL), recreating the actions that caused it and then changing the code (Visual Basic).

• Coordinated with fellow consultants, technical team members, and testers when proposing a solution to issues or participating in testing the solution proposed by other consultants. Software Engineer - California Space Grant Undergraduate Research APU October 2021 - May 2022 Azusa Pacific University, Azusa, CA

• Directed the software engineering team, delegating tasks for efficiency process.

• Documented previous team development and leveraged it for new work.

• Created software for reception, transmission, and decoding of AMSAT CubeSAT telemetry. Support Technician - IMT Device Solutions June 2021 - May 2022 Azusa Pacific University, Azusa, CA

• Resolved technical issues in APU’s supported devices and hardware.

• Assisted customers in troubleshooting computers and similar devices.

• Responsible for upgrading faculty/staff computers and replacing broken ones. Selected Projects

Game Night (React Native, Javascript, NodeJS, MongoDB, Postman, Outline) May 2022

• Team Leader: Responsible for the overall direction of the software, organizing team meetings, delegating roles, and assisting in programming.

• Created a mobile app (React Native) that enables a user to find board game events near their location with the end goal of building community.

• Users would use an interactive map to find board game events with information such as host, time, and board game next to each pin.

Chinese Zodiac Website (Apache, PHP, HTML, MYSQL) Spring 2021

• Created a website on a personal web server (Apache) that provided information on the Chinese Zodiac (HTML).

• Used dynamic web pages (PHP) to switch between cascading tabs (PHP).

• Stored user input in a database (MYSQL) to compare with future input. M5 Stick Weather Search (Arduino, ESP32, C++, Open Weather API) Fall 2020

• Programmed M5 Stick embedded system to access Weather API to find the current, high, and low temperature of a city and implemented timestamps for when the temperature is updating.

• Embedded systems (Arduino, ESP32 (microprocessor)) utilized LCD screen to configure customized weather graphics

• Programmed ability to manually select a 5-digit zip code to access weather for selected zip code. Computer Languages

• Java, Javascript, C, C++, C#, Python, HTML, PHP, SQL, T-SQL, Verilog, MatLab, and R Skills

• Computer literate in Windows, Mac OS

• Computer Software: Microsoft Office, Eclipse, Visual Studio Code, React Native, Apache, MYSQL, Atom, Nano, Icestudio, and FinalCut Pro

• CPR, First Aid & AED

• Proficient in English and Armenian



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