Sales Associate Customer Service

Diksha Bansal

adxme1@r.postjobfree.com · 647-***-**** · 82 Via Romano Way. Brampton, ON, L6P 1P2

Summary of Qualifications

• Languages: English, Punjabi, Hindi, and Urdu

• Applications: Microsoft Word/Excel/PowerPoint (proficient), Various POS Systems (proficient), Entire

• G licensed driver

• Certified in CPR and First Aid

• Food Handler Certificate Advanced

Education

Toronto Metropolitan University (Formerly Ryerson University) Toronto, ON

Bachelor of Applied Science (BASc) – Food and Nutrition September 2018 – 2023

• Key courses: Physiology I/II; Food Science I/II; Research Methods and Statistics I/II/III; General/Organic Chemistry; Marketing/Accounting

Toronto Metropolitan University (Formerly Ryerson University) Toronto, ON

Food Security – Certificate

April 2020 – 2023

• Key courses: Social and Cultural Dimensions of Food; Nutrition and Health; Market, Food Systems/Food Policy; Families and Health;

Professional Experience

GAP

Vaughan, ON Sales Associate

May 2019 – Present

• Assisted numerous customers per day in finding items and providing recommendations

• Stock, replenish, and organize inventory with accuracy and efficiency

• Providing outstanding customer service and assisting customers on the floor, fitting room, and cash register

• Multitasking and working efficiently with composure during Black Friday and Boxing Day weekends Pandora

Brampton, ON Sales Associate

April 2022 – October

• Suggested accessories and complementary purchases, along with investigating and resolved customer inquires and complaints in a timely and empathetic manner

• Managed wide variety of customer service and administrative tasks to resolve customer service issues quickly and efficiently.

• Recommended, selected, and helped locate and obtain out-of-stock product based on customer requests.

• Bagged, boxed, or gift-wrapped sold merchandise per customers request OrthoTherapy

Toronto, ON E-Commerce Sales Associate

April 2021 – December 2021

• Processed sales order, packaging order and shipping them out.

• Planned and stacked according to marketplace demand and sales forecasts.

• Assisted manager with creating internet promotions and advertisements based on sale needs.

• Continually learning about product updates, features, inventory and their benefits to the customer. Old Navy

Hillcrest, ON Sales Associate

September 2018 – May 2019

• Doing markdowns, replenish, back stocking, and fitting rooms to ensure all clothes are processed and ran back onto floor

• Operations of cash, doing returns, exchanges, and refunds along with issuing merchandise certificates, and gift cards

• Ensuring that sales floor are kept neat in a orderly manner, perfected folded, sized, to specific category of gender

Canada’s Wonderland

Vaughan, ON Cashier

April 2016 – October 2016

• Maintained high levels of integrity and discipline in the workplace

• Solving customer complaints, and helping unsatisfied customers in an efficient and safe manner, making sure all parties involved were appropriately dealt with

• Remained organized and focused throughout the fast-paced environment Extracurricular Experiences

Heart Healthy Smoothies

Toronto, ON Recipe Developer

March 2023 – Present

• Aids in creating content to be published through the heart Dietitian website and social media.

• Taking heart health recipes, writing out clear instructions for recipes targeting blood pressure and cholesterol.

• Making visually appealing handouts/pamphlets and a recipe book on how to make smoothies using heart- healthy ingredients made on Canva for clients.

Toronto Rehabilitation Institute: University Centre Toronto, ON Nutrition Services-Patient Tray Auditor February 2023 – Present

• Ensure each patient meal trays for accuracy against the tray ticket.

• The food and the texture must match the tray ticket for that patient.

• Ability to recognize food textures such as minced, pureed, honey thickened and nectar thickened products.

• Correcting tray errors such as missing condiments, identifying wrong textures, and allergens.

• Nutrition services staff with patient tray auditing. William Osler Health System Etobicoke General Hospital Toronto, ON

March 2021 – September

• Took strict measurements to provide safety and comfort to patients and visitors

• Screening patients, volunteers, staff, and assisting to confirm their appointments on a Kiosk system

• Picking and dropping patients from different units, escorting patients in wheelchairs, and delivering their belongings to appointed rooms

• Completed volunteering hours on site of BAPPS temple vaccine clinic and the respite room.

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