Service Representative Customer

Beverly Boldware Hill

*******@*********.***

**** ****** ****** *****

Charlotte, NC 28269

704-***-**** Mobile

Objective To obtain a permanent position with your company that will allow me to utilize my extensive training in customer service, order management and dispute resolution. My goal is to continue to excel and assist your organization in meeting and exceeding your desire

Skills and Efficiencies

Team Player

Strong Organizational Skills

Problem Solver /Conflict Resolution

Time Management

Self-Starter

Customer Centric

Call Center Management expertise

Microsoft Word/Excel /Powerpoint/ Outlook

Employment History

Venture group October 2018-Current

Project manager

Project manage designated accounts for large and small business customers

Issued orders for POTS lines, broadband and circuits

Coordinate with several providers and departments for installation and completion

Provide status on projects to customer via outlook

Manage and monitor accounts via excel spreadsheets and emails

Monitor orders to completion and customer satisfaction

Republic Services July 2017-October 2018

Customer Service Specialist

Manage incoming call from customers assisting with needs and concerns regarding their waste service

AT&T 2005-2016

Large Business Global Ordering- Customer Service Associate

Collaborated interdepartmentally (i.e. engineers, network teams and customers for new phone service from conception to installation/implementation )

Work Load Manager, distributed daily work to all employees

Support sales

Acting Team Lead and Relieved Manager of duties

Created spreadsheets and job aids for multiple process improvements

Distributed Customer Service Records for supported AT&T products

Issued orders for multiple AT&T products with accuracy and speed

Assisted with customer contract implementation from AT&T sales team

Project Managed several Designated Global Accounts to ensure orders processed per specifications, and customer are highly satisfied

outstanding customer experiences to both our internal and external customers.

BellSouthAT&T 1993-2005

Billing and Collections Representative

Analyzed and resolved billing errors

Assisted customers with payment arrangements

Far Exceeded Collection Goals and Metrics ( Quantity and Quality)

Relieved as Escalation Manager

Collections Trainer and Peer Coach

Conducted bill investigation and resolved discrepancies for Claims from customers

Trouble resolution team-Service Representative

Handled all executive complaints for the SE region to completion

Administered employee concession and disputes

Worked on the error resolution team analyzing and correcting all errors for the center

Trained new employees on systems and processes

Awards

Service Excellence Award Winner

Service Promise Award Winner

Perfect attendance winner

Education

1978 Graduated Harry P. Harding High School, Charlotte NC

References

Available Upon Request

Contact this candidate