Care Representative Customer Service

Monique Y. Martin

*** **** **** ****** ********@*******.*** 646-***-****

Brooklyn, NY 11236

Summary

Accomplished Customer Care representative with 17 years of experience in the Customer Service environment. Excellent Communication and Time management skills, very reliable, organized, flexible and apt to learn new skills.

Skills

• Interpersonal - A team player effectively participated in all Office Operations, Education and Correspondence

• Effective Oral, Written, and listening skills

• Customer Service

• Reliable

• Detail-Oriented

• Punctual

• Data Keeping

EXPERIENCE

Test Proctor 05/2014 -Present

NEW YORK STATE DEPARTMENT OF CIVIL SERVICE

• Oversee the operational initiatives involving the written exams by/through utilizing techniques such as avid observations adapting to changes from the state adhering to testing protocols while ensuring a positive test environment for all candidates.

• Monitor the compliance and requirements involve with the testing process by/through checking candidates in with proper identification clearance and explaining rules and procedures before administering exams to make certain all testing etiquette is applied while improving process efficiency along the way.

Retention Representative 04/2004-01/2022

FIDELIS CARE NEW YORK Rego Park, NY

• Maintained members accounts to retain membership using database, answered inquiries from prospective members concerning plan membership and the application process; utilizing computer system to add and update essential information for clients’ including yearly telephonic renewals to assure continuous coverage for members. EDUCATION

Brooklyn College Bachelor of Fine Arts, May 2004

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