It Support Technician

KHAWAJA SARMAD HUSSAIN

system errors. Skilled in security, backup, networking, and additional support. *********@*****.*** +92-335-******* Karachi, Pakistan 10 February, 1995 WORK EXPERIENCE

**/**** - Present, Karachi, Pakistan.

Installed and maintained company’s computer systems and network.

Performed upgrades and installed updates.

Completed troubleshooting and repair.

Assists the department head in carrying out digital marketing campaigns Works closely with the marketing head for digital promotions activities.

Junior Network Engineer

Zara Engineering

03/2017 - 08/2020, Karachi, Pakistan

Troubleshooting PC’s, laptops and mobile devices.

Providing 1st/2nd line support to users.

Administering the IT department’s policies and procedures. Installation and support of telecommunication equipment. Responsible for maintaining backups and for project work such as new builds.

Responsible for supporting: Various operating systems. IT Support Technician

E-bucket

06/2014 - 12/2016, Karachi, Pakistan

Troubleshooting and diagnosing computer hardware and software issues.

Maintaining and updating technical documentation regularly. Repairing and replacing damaged computer and network components.

Responsible for maintaining backups and for project work such as new builds.

Responsible for supporting: Operating systems.

EDUCATION

Bachelor of science in computer science

Preston University Karachi

Pre-Engineering

Govt. Degree Boys College

SKILLS

Networking Backup & Recovery Vendor Management

Hardware configuration Firewalls System analysis

System build Network administration

LANGUAGES

Urdu

Native or Bilingual Proficiency

English

Full Professional Proficiency

Punjabi

Full Professional Proficiency

SPECIALIZATIONS

Network analysis Microsoft Office Photoshop

C++ System administration Security

Information assurance IT audits

Database administration

INTERESTS

Technology Cricket Reading

Artificial Intelligence Travelling Gaming

Responsibilities

Responsibilities

Responsibilities

3.0 GPA

Attentive Assistant Manager, IT with Extensive knowledge in Various Operating Systems 11/2019

2014, D - Grade

IT Support Officer with 5+ years of experience providing diagnosis, troubleshooting assistance, and resolving complex Prime Enterprises

IT Support Officer

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