Support Engineer Technical

BHAGAT SINGH MALLELA

Email & chat:- *******.******@*****.*********:*********@*****.**.**, Mobile & sms:- +91-944*******, 812*******;

Passport No:- N1229715, Date of issue:-15/7/2015, Date of expiry:-14/7/2025

#18-7-14/3, khuddus nagar, kedareswarapet, Nearlocoshed, Vijayawada, AP-520003

VISION & OBJECTIVE

Seeking a position using my extensive knowledge and successful experience in planning, organizing and following up multi-faceted, complex activities; and position offering opportunities for personal contribution and professional growth.

Professional Synopsis: Expert in the field of Technical Support Engineer as 9 years experience.

Offering over 7 years of experience in the areas of Technical Support in Operations & Maintenance in large format solvent printer Industry.

Significant exposure in maintaining minimum turn-around-time as well as interacting with team members and cross functional leads.

Proficiency in managing operation / maintenance of various service equipment in reducing downtime and enhancing operational effectiveness of equipment.

Excellent communication & interpersonal skills with strong analytical, team building, problem solving and organisational abilities.

Professional Experience

1. Worked as a Senior Technical support Engineer in ihold technologies private Limited, Hyderabad based company, in Hyderabad/Vijayawada Branches which is based on fully large format Solvent machines like Flat bed, UV Flat Bed as both higher end &lower end solvent printers deals with Xaar Heads, Konica Heads, Seiko Heads etc

2. Worked as a Residential Senior Technical support Engineer in Sama Al-Tamayoyz,Advertising company,Zliten,Libya which is based on all types Printing Units Like large format Solvent machines & Eco solvent printer,Digital Printer other Pre & Post production of Printing Equipment maintaince

3. Worked as a Senior Technical support Engineer in Nikkyoohtech private Limited, Hyderabad based company, in Hyderabad/Vijayawada Branches which is based on fully large format Solvent machines like Flat bed, UV Flat Bed as both higher end &lower end solvent printers deals with Xaar Heads, Konica Heads, Seiko Heads etc,Non-woven fabric Machine also

4. Worked as a Senior Tehnical support Engineer in Digitech Machinery private Limited, Chennai based company, in Hyderabad/Vijayawada Branches which is based on fully large format Solvent machines like Flat bed, UV Flat Bed as both higher end &lower end solvent printers deals with Xaar Heads, Konica Heads, Seiko Heads etc.

5. Worked as a Apperencentience in Govt sector as Sub- Engineer in APSPDCL from

01-07-09 to 31-06-2010

6. Worked as a Technical support Engineer in Monotech Systems Limited, Chennai based company, in Hyderabad Branch which is based on Pre-Press Machines like basysprint,VM4 speed,Lotem,Dolev, Scitex etc.,/Digital printing Machines like Konica Minolta, Xante illumina,/Large Format Digital Solvent Printer like Sky jet, pixel jet, ink jet printers

7. 6 months as a junior technician in Efftronics systems Ltd, Vijayawada

KEY DELIVERABLES:

Operations & Maintenance

Conducting periodic checks and acceptance tests to ensure performance of the Machines.

Proactively identifying areas of obstruction / defects and conducting visits when machine downs

Monitoring online remote visibility and troubleshooting the same.

Handling maintenances and restorations.

Preparing:

-Database for smooth and reliable operation, maintenance and fault rectification.

-Smooth relation with Vendors by proving timely payments.

-Presentations of Weekly reports, Monthly reports.

Technical Support

Conducting training programmes to enhance operational efficiencies of workforce, focusing on technical & customer care aspect.

Coordinating with engineers to resolve escalated calls and achieve higher customer satisfaction matrix, monitoring performance of field engineers & providing necessary feedback.

Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.

Scholastics

Bachelor of Technology in Electronics Engineering, Concentration of Electronics and Communication Engineering (2006), from Koneru Lakshmaiah College of Engineering affiliated to Archraya Nagarjuna University, Andhra Pradesh.

Diploma in Electronics Engineering. Concentration of Electronics and Communication Engineering (2002 ),from S.E.S & S.N.Murthy College affiliated to state Board of technical Education, Andhra Pradesh.

Secondary Education: SSC from Board of Secondary Education,, Andhra Pradesh.

Certifications:

A Special certificate course completed in Embedded System Technologies in Sahithi Systems Private limited under the governce of Tata Consultancy systems limited

Course duration: 6 months

Center: CMC, Ameerpet, Hyderabad

Secured ‘A' grade in course

KEY STRENGHS:

Skill in motivating and interacting with the public.

Discipline and well organized in work habits, with ability to functions smoothly in pressure situation.

Ability to identify problems and implement effective solution

Related Skills:

Hardware:- Intel 8085,8086 Microprocessor& 8051Microcontroller, Analog Design, Digital Design,electronics stuff design

Design Tools:- oscilloscope, Digital voltmeters, and logic analyzer

Computer:

Operating System: MSDOS, Microsoft Windows, Windows Xp,Unix

Programming Language: C, CPP, ARM Assembly

General: Microsoft Office

Real Time Operating System: RTLinux, Micro OS

Tools and Kits Used: GNU tools (cross compilers, assemblers, debugger) Simulators for 8051 and AVR AT 8515.

Other Skills : Modular Programming, Concepts of Linux internals, Networking concepts, Linux Device Drivers

Projects:-

Title1: MICROPROCESSOR BASED AUTOMATED REDIALING During my final year of Graduation as apart of curriculum, under the guidance of P.Satyanaraya (M.Tech)

About: This project using Microprocessor (8085) &PPI (8255) devices and Using Telephone Circuit &IC s design Circuit to build the redialing Circuit to deals with automated telephone call establish using the Microprocessor

In this project I work as a team member, we build the circuit manually on the breadboard to establish the call automatic redialing

Conclusion: Thus we finally establish the call

Title 2:MICROPROCESSOR BASED ELEVATOR CONTROLLER During my final year of Diploma as apart of curriculum, under the guidance of N.Satyanaraya (M.Tech)

About: This project using Microprocessor (8085) &PPI (8255) devices and Using Elevator interface circuit &tested the circuit by sample program In this project the circuit is already built on the PCB which is interfaces with corresponding components that related to the project

Conclusion: finally we done model of a elevator controller using 8085microprocesser

Special course project:

Title: PC to PC Communication during the course I done the project under the guidance of C.Giri (B.Tech)

About: This project is about the implementing the idea of communication between the two personal computers without the physical connection by interfacing the 8051 microcontrollers & some hard ware components

Involved in:

1Design of flowchart and writing assembly language code for Intel microcontroller P89C51-RD2 (8051).

2Interfacing of IC 8051, RS-232 and MAX-232 till implementation.

Tools & Technologies used:

1Microcontroller P89C51-RD2, MAX-232, RS-232.

2Real time Embedded Technology.

Duration: 1month

SPECIALISATIONS & INTERESTS

I am looking forward to a career in Initial Setting up of core subject of Embedded systems of an Organization in new and emerging technology, Intelligence, Retailing to Channel & subject Management, Core strength - Organizational abilities and strong team-building skills, Highest employee retainer during the tenure.

PERSONAL INFORMATION

Father Name : Mallela.Yesu Ratnam

Mother Name : Mallela.Jaya Mani

Spouse Name : Mallela.Rajya lakshmi

Sex & Marital Status : Male & Married

Age & DOB : 37 years, 25th Nov 1980.

Language known : Fluent in English, Telugu & average in Hindi, Tamil

Declaration

I deemed it a privilege to be part of your esteemed firm, assure you that if appointed I will do my best to rise to the expectation of my superiors

Place:

Date: (M.BHAGAT SINGH)

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