Support Specialist Customer
Resume:
************@**********.*** **** Blackburn Way Princeton, TX 75407
Barbara Vieira
Summary of Qualifications:
Proficient in multitasking between regular activities and prioritization of deadline projects. Quality Driven; Dependable; Respectful of divergence; Coach of Inclusion; Organizational Leader; Team Player; Critical Thinking Analyst; Able to absorb and retain new information quickly; Manage of Community Related roles such as Kids Club, Sabbath Schools, and Board Secretariat; knowledgeable of several Software’s and Data Systems such as AS400, Avaya, Cisco IP Communications, SAP, SQL Quick Books, Traverse, CRM, etc.
Professional Experience:
International Customer Sales & Support Specialist / Logistics / Trade Controller
Ennis-Flint Inc. / PPG Traffic Solutions
Greensboro, NC. September 2012 – December 2018
15+ years of combined customer support specialization with 24hours or less turnaround in quote process to delivery of products and services while keeping an outstanding communication, including but not limited to Import / Export processes while consulting qualitative and quantitative results to the Supply Chain Directors.
10+ years of combined financial support specialization including month-end reports, with time effectiveness and 100% accuracy deliverance including balance sheets presented directly to the VP and CFO.
8+ years of combined outstanding B2B, guaranteeing the success of the businesses through detailed coordination of transportation and customs regulations.
5+ years working 100% remotely before Covid-19, traveling when needed to support training and coaching processes within the company logistics and customer service teams.
Complaint Coordinator
Ennis-Flint Inc. / PPG Traffic Solutions
Greensboro, NC. August 2011 – August 2012
Delivered new complaint resolution margins up to 25% more than previous deliverance in the first month and kept thriving the process until automation was achieved.
Play the influence part of the strategic project behind the design, creation, and execution of the complaint system in CRM.
Critically analyzed the key roles involved in qualitative and quantitative complaint resolution while consulting directly with the Q&A Director.
Trilingual Inside Sales Texas Instruments Inc.
Dallas, TX April 2008 – July 2011
Ethically communicated financial support to both, customers and the company while keeping the integrity of confidentiality.
10+ years combined of production maintenance management through backlog reports and forecast revision delivering 97% accuracy total turnaround to avoid pipeline interruptions or hand-carry delivery.
15+ years combined of international relations and cultural negotiations.
Delivering 4PL business with less than 2% financial risks.
Trilingual Sales Agent/Customer Care Agent Hotels.com/Expedia Group
Dallas, TX March 2006 – March 2008
Trained new crew to deliver 100% retention in systems, while some delivered 80% retention in communication development and ethics.
Promoted customer retention in an environment on a first-come, first-served basis, creating a customer portfolio distinct for call center processes and procedures.
Ethically and legally provided customer quality assurance while dealing with personal information.
Education:
American Public University System
Charleston, WV August 2020 – April 2023
•Bachelor of Arts in International Relations / Global Security.
Concentration: International Studies.
Minor: Management
Awards & Honors:
High School Senior President of Class 1999; Excel 2003 level 3; IATA, DOT and IMDG Certified previously; 3.52 current GPA.
Language Skills: Fluent in English, Portuguese, and Spanish.
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