Service Representative Crew Member
Resume:
Chanel Quaites
Peebles, OH *****
*********.**@*****.***
Authorized to work in the US for any employer
Work Experience
Telephone Interviewer
GDCC West, LLC - Cincinnati, OH
April 2023 to Present
Make outbound calls to individuals and complete surveys on different topics. Data collection Education Advisor
EducationDynamics, LLC - Remote
February 2023 to Present
Assist callers that are interested in furthering their education find schools that meet their needs and that are in their area.
Flex Agent
Pondera Services - Remote
April 2022 to August 2022
I take calls from customers calling in to place orders and give donations for Joyce Meyer Ministries, Turning Point Ministries and many more.
Customer Service Representative
Goodyear Fleet HQ - Remote
March 2022 to April 2022
Take calls from drivers and company dispatchers who are needing Emergency Roadside Assistance. Also I call and dispatch our automotive technicians to the breakdown locations. Level 3 Medical Emergency Operator
Continental Message Solutions, Inc - Columbus, OH
January 2022 to March 2022
Take medical emergency calls and dispatch the information to the proper doctor, nurse, hospital and or Lab
Telephone Interviewer
GDCC West, LLC - Remote
December 2021 to January 2022
Conduct phone interviews for random companies.
Customer Service Representative
Dialog Direct - Billings, MT
September 2021 to December 2021
Take inbound calls from customers and assist them in completing payments for different things. Customer Service Representative
InfoCision - Akron, OH
August 2021 to September 2021
Take inbound sales calls and assist customer with placing orders. Information Specialist
Concentrix - Ohio
June 2021 to August 2021
It is my responsibility to inform a current member about any and all benefits that are available for them to use with their subscription.
Crew Member
Burger King - Hillsboro, OH
March 2020 to August 2021
I make sandwiches, I drop fried food, I cook the burgers on the grill and also take orders in back drive thru. Personal Care Aide
EVERYDAY HOMECARE - Mount Orab, OH
October 2020 to February 2021
Light cleaning, run errands when asked, medication reminder and meal preparation. Crew Member
McDonald's - Peebles, OH
August 2020 to November 2020
I make sandwiches, I drop fried food, I cook the burgers on the grill and also take orders in back drive thru. Food Service Worker
AVI Foodsystems, Inc - Amelia, OH
May 2019 to December 2019
I prep the food that the chef has on the menu for lunch that day. I work as the fry person on the front line during lunch hours.
Resident Aide
Peebles Place Care Center - Peebles, OH
June 2018 to March 2019
Light cleaning, run errands when asked, medication reminder and meal preparation. Personal Care Aide
EVERYDAY HOMECARE - Mount Orab, OH
December 2017 to April 2018
Light cleaning, run errands when asked, medication reminder and meal preparation. Telephone Sales Representative
RDI marketing - Milford, OH
November 2016 to April 2017
Place out bound sales calls to current DIRECTV customers and try to get them to upgrade their current channel package.
Home Health Aide
EVERYDAY HOMECARE - Mount Orab, OH
September 2015 to November 2016
Light cleaning, run errands when asked, medication reminder and meal preparation. Adult day service provider
Grow Inc. - Georgetown, OH
May 2014 to September 2015
Light cleaning, run errands when asked, medication reminder and meal preparation. McDonalds Crew Member
McDonald's - Robertsdale, AL
October 2012 to July 2013
I make sandwiches, I drop fried food, I cook the burgers on the grill and also take orders in back drive thru. Education
Completed in General Studies
Ged Program - Mount Orab, OH
June 2013 to September 2013
Skills
• CSR (5 years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• Call Center (4 years)
• Telemarketing (5 years)
• Home Care (4 years)
• Food Preparation (10+ years)
• Caregiving (10+ years)
• Meal Preparation (10+ years)
• Cooking (5 years)
• Kitchen Management Experience (2 years)
• Quality Control (2 years)
• Quality Inspection (1 year)
• Inside Sales (1 year)
• Cleaning Experience (5 years)
• Retail Sales (5 years)
• Cold Calling (1 year)
• HIPAA (7 years)
• Medical Terminology (4 years)
• Account Management (3 years)
• Sales Management (2 years)
• Sales (4 years)
• Fundraising (1 year)
• Quality Assurance (2 years)
• Upselling (10+ years)
• Business Development (2 years)
• Outbound Sales (1 year)
• Windows (5 years)
• Communication skills (10+ years)
• Computer skills (7 years)
• Medication Administration (5 years)
• EMR Systems (2 years)
• Medical Records (2 years)
• Vital Signs (4 years)
• Administrative Experience (3 years)
• Negotiation (2 years)
• Recruiting (2 years)
• Data Collection (3 years)
• Patient Care (2 years)
• Medical Billing (1 year)
Links
http://www.essanteorganics.com/CDQ37
Certifications and Licenses
Drivers License
July 2020 to July 2024
AED Certification
May 2014 to May 2016
CPR Certification
August 2017 to August 2019
Certified Medication Aide
June 2015 to June 2016
First Aid Certification
May 2014 to May 2016
Certified Medication Technician
June 2015 to June 2016
Assessments
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Inside sales — Proficient
September 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Sales skills — Proficient
September 2021
Influencing and negotiating with customers
Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Administrative assistant/receptionist — Proficient March 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SMALL WHOLESALE BUSINESS OWNER
Essante Organics
12/15/2021 - CURRENT
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