Service Representative Pharmacy Technician
Resume:
Karen L Hinson
Tallahassee, FL ***** • 850-***-**** • *********@*****.***
Professional Summary
Over 10 years of call center experience. Driven Pharmacy Technician with 13 years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail- oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Accomplished and certified Pharmacy Technician. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skills
Answering Customer Questions
Profile Updating
Supporting Pharmacy Operations
Routine Inspections
Reviewing Patient Information
Manual and Automated Medication
Dispensing
Preparing Bubble Packs
Fill Orders
Resolving Customer Issues
Typing Medication Labels
Restock Shelves
High-Volume Environments
Profit Margins
Medication Prescription
Label Products
Patient Confidentiality
Insurance Claim Processing Software
Computer Billing Systems
Information Documentation
Customer Identification Checks
Labeling Prescriptions
Prescription Preparation
Medication Therapy Management
Prior Authorization Processing
Verifying Orders
FDA and ICH Guidelines
Problem-Solving Skills
Medicare and Medicaid Processes
Health Insurance Plan Knowledge
FDA and HIPAA Compliance
HIPAA
Updating Medication Histories
Prescription Review
Drug Utilization Review
Prescription Refill Fulfillment
Records Preparation
FDA Drug Safety Guidelines
Safety Protocols and Risk Management
Assisting Pharmacists
Preparing Bulk Medications
Allergic Reaction Treatment
Cash Register Operations
Payment Processing
Pharmaceutical Preparation
Proper Labeling Procedures
Work History
Clinical Pharmacy Technician, 04/2022 to 08/2022
Advance Resource Staffing
Prior Authorization Department
Review and approve patient's medication.
Senior Certified Pharmacy Technician, 07/2021 to 01/2022 Quality Staffing – Remote
Resolved non-routine issues like third-party billing, computer system, and customer service issues. Answered incoming phone calls and addressed questions from customers and healthcare providers.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Certified Pharmacy Technician, 08/2019 to 09/2020
Tabula Rasa
Contact patients to introduce and explain the benefits of the MTM program Schedule appointments for the MTM Pharmacist to complete the Comprehensive Medication Review or the
TargetedIntervention
Contact patients as needed for follow-up and adherence monitoring Receive and respond to calls from provider/physician offices, patients and pharmacies; make determinations of appropriate action required from calls and escalate calls as needed Obtain correct/updated health care provider contact information Make outbound calls to providers and pharmacies to support MTM operations Ensure each patient has a positive experience by providing a high level of customer service by answering promptly,professionally, and politely
Accurately document all-service events in a timely manner. Medication Adherence Technician, 06/2018 to 08/2019 Aerotek Staffing Solutions
Remote job working from home
Outbound calls to patients to verify the last fill date of their medication on file Will assist in calling the pharmacy to request a refill or 90 Day supply of meds Will contact doctor's office to request anew Rx for patient's meds or to speak with MDO about patients non adherence on picking up or taking medication on time. Pharmacy Service Representative, Pharmacy Technician, 07/2016 to 05/2018 CVS Specialty, Walgreens Pharmacy
Inbound/ Outbound Calls
Process Refill Request
Complete Refill Request
Multi-Tasking
Working in A Team Environment and Document information on a multi-screen computer Collects and enters insurance and benefit data
Quality, 01/2016 to 07/2016
Staffing Aetna
MRP Failed FAXES
Outbound calls to providers to verify fax number
Pharmacy Adherence Correspondence
Update spreadsheet with providers correct fax numbers Completes over 150 failed faxes a day, Customer Service, Fill Rx
Contact insurance companies, doctor's office for prescription renewal or Prior Authorization needed
Etc.
Clinical Pharmacy Technician, 09/2012 to 10/2014
Magellan
Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephoneand/or facsimile using client clinical criteria Determines appropriateness for medications
Communicates decision to physicians, physician's office staff, medical management staff and/or pharmacists
Researches, resolves and documents prior authorization outcomes in pharmacy system Communicates selected prior authorization criteria, pharmacy benefit coverage and formulary alternatives to physicians,physician's office staff, medical management staff and/or pharmacists Escalates requests to Pharmacist when request requires extensive clinical review or denial Researches, resolves and documents physician or client inquiries and grievances and provides verbal or written results toclient, prescriber, provider and/or management Performs other duties as required.
Education
Pharmacy, 12/2009
Sandford Brown Institute - Tampa, FL
High School Diploma: 06/1993
Havana Northside High - Havana, FL
Certifications
Failed Faxes - 1 year Customer Service Representative - 10+ years Prior Authorization - 2 years Call Center - 10+ years Medical Records - 10+ years Data Entry - 10+ years Medical Terminology - 10+ years Clinical Pharmacy - 10+ years Pharmacy - 10+ years Billing - 2 years Outlook - 10+ years Word - 10+ years Insurance Verification - 10+ years Quality Assurance - 10+ years 10 Key - 10+ years Spreadsheet - 5 years Sig codes - 10+ years Medical terms - 10+ years Patient info - 10+ years HIPAA - 10+ years Prescription Refills - 8 years Process Refills - 8 years Medicare - 5 years Medicaid - 10+ years
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