Rikevia Wells

Columbus, MS *****

adxma9@r.postjobfree.com

662-***-****

Rapidly processing customer returns assisting customers in finding the products they need and working with department managers to get returned products either back to the manufacturers or back on the sales floor.

Specializes in high volume

Lowe's locations and working promotional events.

Strong command of the Lowes computer software platform Excellent communication skills with customers and other associates Exceptional eye for detail

Dedicated to assisting the customer in any way possible Willing to work promotional events and holidays

Physically fit and able to work

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

AMERICAN SPECIALTY HEALTH(ASH) - Fort Worth, TX

March 2022 to September 2022

I was responsible to enrolling members into a fitness facility under the Silver&Fit/Active&Fit benefits program provide through their insurance. I answered any questions members may have about the Active&Fit/Silver&Fit benefits program and their insurance. I checked to see if members were eligible for the benefits program. I checked to see if members were eligible for reimbursements for the Active/Fit program. I took payments. I assisted with helping members place orders for their workout equipment. I entered and updated members information in the system. CSR - Customer Service Representative

Conduent - Remote

October 2021 to February 2022

I was responsible for checking members FSA, HSA, Dependent Care and Transit accounts. I answered any questions member may need about their insurance. I made sure members sent in the important documents like EOB’, and receipts from doctor visits. I entered and updated members information in the system.

Sales Associate

Lowe's - Columbus, MS

April 2015 to August 2020

Responsible for greeting customers as they entered the store and presenting customers with any promotional circulars.

Responsible for taking customer returns giving refunds and then determining which department each return went to.

Assisted in setting up promotional displays and holiday products. Responsible for processing customer returns and getting customers the proper refund amount. Assisted in answering customer questions either over the phone or in person. Assisted in preparing the store for promotional events and holiday sales. Responsible for addressing customer return issues and issuing proper refunds. Assisted in staffing the customer service desk and answering customer questions. Pharmacy Cashier

Walgreens - Columbus, MS

January 2018 to April 2018

I handled customer transactions and operated the cashier register in the pharmacy. I was responsible for greeting customers, handling complaints, keeping the store well-stocked and clean, counting money in the cash drawer, and processing items. I also filled the prescription for the customers. I put in their insurance information, and worked the drive thru, and answered the phones. Sales Associate

S&M Uniform Center - Starkville, MS

October 2012 to May 2015

Drive sales to meet or exceed the sales plan.

Provide excellent customer service to all customers. Comply with the merchandising guideline presentation. Ensure inventory management is according to policy and procedure, properly receive merchandise and correct ticket on items.

Comply with loss prevention policies.

Follow open/close procedures.

Receptionist

Joys Beauty & Barber - Columbus, MS

January 2007 to May 2011

I oversaw the appointment bookings for the customers. I ran the front desk, by answering the phones for customers. I stocked, cleaned and when staff was short I washed hair until a stylist became available. Education

BS in Family Studies

Mississippi University for Women

January 2017 to December 2017

New Hope High School - Columbus, MS

August 2008 to May 2011

Skills

• Merchandising