PROFILE

Highly bene!icial Customer Service and Sales Representative. Outgoing sales professional that is able to communicate on a personable level and deliver a positive buying or service experience for clients and customers. EXPERIENCE

Swift’s Fine Jewelry; Knightdale, NC — February 2018 - September 2021 Previously was store manager and book keeper 15 years prior under the current management, who has since bought and renamed the business. Was asked to return on an as-needed basis due to experience and trustworthiness.

• Greeting customers as the !irst point of contact on location and assisting with purchases and needs

• Assisting customers in a friendly, family atmosphere to make personal purchases or repairs

• Building a strong relationship with customers to establish loyalty and to grow our customer base

• Serving customers with knowledgeable, friendly support at every point during their purchase or repair, and following up with customer after the completion of sale to assess with satisfaction and resolve any concerns, if needed

• Answering phone calls, making appointments, taking and ful!illing orders

• Checking in and pricing of new merchandise, placing orders, as well as taking and maintaining current inventory

• Creating and maintaining customer documentation listing sales and expenses

• Handling expensive merchandise and large amounts of money responsibly

• Creating and maintaining eye-catching and well-organized displays of merchandise O!ice manager/bookkeeper for personal family farm — 2002 - PRESENT

• General accounting (invoicing, accounts payable/receivable, reconciling, deposits)

• O"ice administration duties including managing relationships with vendors/customers/employees and record keeping)

Document Scanner, Leith Honda; Raleigh, NC — August 2016 -March 2017 (temporary assignment)

• Scanning, sorting and !iling of customer service documents

• Data entry

EDUCATION

High School Diploma, 2 years of college

SKILLS

Written and verbal communication skills that make

people feel comfortable that their concerns are/will be heard

Strong work ethic with adaptability and willingness to learn

Attention to detail with meticulous inventory control procedures and consistency

Dependable

Honest and ethical

Adaptable

Critical thinker with problem solving skills

Typing/data entry and above average calculator skills REFERENCES

Barbara Swift - 919-***-****; Owner/Manager, Swift’s Fine Jewelry Kathy Robertson - 919-***-****; Service Manager, Leith Honda DEANNA MITCHELL 919-***-****

adxm8v@r.postjobfree.com

5324 Mitchell Town Rd.

Youngsville, NC 27596

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