Customer Service Office Manager

Stephanie Snapp ***************@*****.*** •

407-***-**** • Apollo Beach FL,

Account Manager

Mental health-care and educational professional with excellent customer service skills and a creative personality. My managers like me because I am very organized, I am a people person, and I am a team player. Dependable and innovative in developing care plans for patients, which translates into keeping all accounts current, providing supplemental materials or changes to current account, presenting the need for knowledge and promoting the need for expanding services, analyzing sales of individuals/teams, optimizing operations, and promoting the benefits of products and services. Proficient in establishing productive critical partnerships and stable professional relationships with multidisciplinary teams. In-depth knowledge of launching and managing teams, building rapport with key customers, and keeping accounts organized. Possesses passion, compassion, thoughtful judgment, and decision-making skills. Areas of Expertise

● Medical care & Case Navigation

● Organization Skills

● Relationship Development

● Patient Education & Focus

● In-Depth Drug Knowledge

● Medical Management

● Procedural Compliance

● Data Analysis & Patient

Triage

● Persuasion & Service

Recovery

● Effective Communication

Skills

● Team Leadership &

Mentoring

● Critical-Care Drug

Administration

Accomplishments

● Recognized for providing care for complex patients in multiple areas of care while leading the team through crisis situations.

● Increased survival rate in acute and chronic drug addiction patients by80% with person centered therapy.

● Reduced 40% drug overdoses rate; provided education, training, and resources surrounding early warning signs of overdoses. Decreased by 91% in patients with severe opiate and methamphetamine withdrawal syndrome.

● Improved patient care and minimized risk of violent behavior/seizures in alliance with substance abuse physicians and intensivists to dose appropriately.

● Trained four new counselors in the clinical setting on best practices for patient documentation, patient and family communication, and outpatient policies/procedures.

● Known as the “solutions-not-problems Gal” to troubleshoot clinical practices and obtain posit e work Millie in recovery

● Spearheaded execution of quality improvement initiatives as well as conducted in-services on new products. Career Experience

New Seasons Treatment OCTOBER 2021 – Present

Substance Abuse Counselor

Coordinate patient care in clinical care settings. Provide exceptional service in clinical care areas comprising COVID-ICU, mental health rehabilitation, interventional drug rehabilitation, medicated outpatient treatment, emergency response, and continued medical maintenance management. Promote teamwork/ efficiency of care by building strong professional relationships.

● Established a culture of open communication with the most vulnerable patient populations to dispel fear and anxiety.

● Assists physicians and setup for evaluation for both continued care and critical patients that need to be closely monitored and evaluation for level of care.

● Analyzed gaps in processes and recommended innovative suggestions with appropriate action plans to put into practice. Advising key decision makers on products that would decrease relapse rates and documentation errors, potentially saving hundreds of thousands of dollars for just My unit, by suggesting product use such as a live running template for each client, ensuring individualized care.

● Formulated treatment and defined patient care plans/updates to patients and families in collaboration with doctors.

● Valued as a “seasoned” resource and subject matter expert for new hires and the less experienced in clinical setting for chronic drug use.

Educator K-12, Apollo Beach,FL AUGUST 2014- SEPTEMBER 2021 Honors/Accelerated English Language Arts/Speech Language Pathologist Worked remotely during COVID, provided curriculum including virtual field trips, lesson presentation, communication, and grade book. Provide quality assurance, education reviews to ensure honors students were making progress toward educational goals set by the county and state. Strategized methods and interventions to allow students to complete all coursework, successfully complete FSA testing, and surpass and complete standard text book and accell into advanced core content. Improved educational treatment implementation and efficacy to promote compliance by partnering with parents and administrators. Sold 100+ students in love of learning through interactive presentations to engage students to buy into learning content in a way that accommodates their individual needs.

● Create interesting and interactive presentations that engage students virtually/remotely and in person.

● Surpassed core curriculum and advanced all students into curriculum that introduced them to content to prepare them for the following year.

● Planned and procured information for weekly, monthly, and annual goals.

● Organized groups of students within their team in the classroom.

● Identified growth potential through evaluation and augmentation of services delivery. Office Manager,Tempe,AZ MARCH 2004 – OCTOBER 2010

Center for Behavioral Health- Medicated Assisted Treatment Coordinated with a multidisciplinary care team and provided care for patients going through intake and continued care. Established relationships with sister clinics and clinical liaisons with the state directed goals for up to date appropriate care and insurance guidelines.

● Increased clinic revenue by 120% from state by increasing patient care time and negotiating with liaisons increased compensation. Educated clinical staff on appropriate use of new medical interventions, and evaluated the effectiveness of treatment plans.

● Increased client successful admission and attendance 120% by creating a standard intake procedure that included coordination of care, intake assessment, and clinical guidelines to verify appropriate level of care prior to admission.

Education & Credentials

Bachelor of Science in Speech and Hearing Science - Arizona State University Tempe 2013

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