Customer Service Data Entry
Resume:
BRIAN KINYANJUI
Acworth, GA *****
*************@*****.***
CUSTOMER SERVICE ADMINISTRATIVE SUPPORT
Customer Service Administrative Professional with a proven experience in building exceptional relationships with keen skills, high level of initiative, attention to detail, and commitment to excellence and growth. Possess extensive knowledge in Office Management, Process Improvement, Quality Assurance, Sales, Marketing and Customer Service. Proven ability to provide customer service in high-volume populations. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with challenging customers. Proven performance in linking corporate vision with the delivery of desired results through empowerment, development, and utilization of people, processes, and technology. Recognized for a reliable work ethic and a high level of professionalism.
● Administrative Support
● Problem Solving
● Data Analysis
● Customer Service
● Training Development
● Microsoft Office Suite
● Public Relations
● Customer Communication
● Marketing Sales
OVERVIEW OF KEY ATTRIBUTIONS
● Exceptional Customer Service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Proficient in developing strong relationships with clients by developing trust and exhibiting credibility early in the process.
● Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.
● Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.
PROFESSIONAL EXPERIENCE
Publix – Acworth, GA 2019 –2020
Logistics Associate
● Accurately labeled freight, calculated and verified quantity of products before stocking shelves; researched freight on company computer system to ensure accuracy
● Moved merchandise according to schedules and safety guidelines; accurately maintained quality by ensuring stocking of the right products
● Utilized active listening skills to assess customer’s needs and recommend appropriate services and products
● Provided professional, friendly, and engaging customer service establishing rapport with guests; increased sales by 10% through targeted customer service strategies
● Collaborated with multiple teams and utilized interpersonal skills, critical thinking, and effective leadership techniques to accomplish daily tasks and work assignments
● Performed cashiering, point of sale system operations, and close out / funds management at the close of business
● Assisted in training new staff on standard operating procedures, best practices, and company policies and procedures to ensure colleagues remained in compliance with company policies and federal regulations
● Performed data entry as necessary to complete all related record keeping duties for defects on product; recorded finished product information on the company’s computer system
● Performed quality assurance functions and initiated process improvements to ensure quality products met customer specifications and company requirements
Inalfa–Cherokee,GA 2021–2022
Assembly Operator
● Collaborated in group settings in warehouse work to help improve line settings
● Handled tight deadlines to meet warehouse needs
● Performed in and out tasks,working with manager and other employees, and utilized personal skills to increase productivity
EDUCATION TRAINING
Woodland Highschool Cartersville, Georgia
TECHNICAL SKILLS
Software: Microsoft Office, Access, Word, Excel, PowerPoint, OneNote, Outlook, SharePoint Operating Systems: Mac / Microsoft Windows
Contact this candidate