Service Representative Rep

Shawn McDonald

**** *** ****** ** *** *** Bossier City La 71111

302-***-**** 318-***-**** *****************@*****.***

OBJECTIVE

To secure a position with a progressive company that will allow me to use my education and work experiences to enhance my career and the company’s path.

WORK EXPERIENCES

Alorica

Customer Service Rep Aug. 2022 – May 2023

At Alorica I prepared the shipment for patients medication. I also update the accounts, spoke with copay departments, doctors/nurse, make outbound calls. Satisfy patient's needs. Great Qa, sentiment, productivity, and surveys.

TELEPERFORMANCE

Customer Service Rep Mar.2020-Dec.2021

Working from home for Teleperformance as a customer service representative was great during the pandemic. At&t,Liberty Mutual, US Bank, USAA, and Tech Support. Working for these accounts was a great experience. Being able to talk to customers in different states, I got to learn a ton and received great ratings for solving their problems. I have technical support skills like trouble shooting computers, trouble shooting cell phones, tablets also like phone swap upgrades signal trouble shooting phone plans etc.

Amazon Fulfillment Center

560 Merrimac Ave. Middletown De 19709 Oct.2019-Dec.2020 At Amazon I worked in the warehouse storing the product/merchandise that we received.

Sincere Client Care Services

2605 Betty St. Shreveport LA 71108 Feb.2019-May 2019 I care for clients on a weekly basis, preparing their meals, administering their medications, and doing light housekeeping if necessary.

Whataburger

6707 Pines Rd Shreveport, La 71129 Nov.2017-April 2018 As a Whataburger team member I was the kitchen cook and dealt with dishes. Sometimes I brought the food out to the customers with a warm welcome and made sure that they were taking care by any means. Although I had come with my hard working ethic strategies.

Hunters Hill Apartment

18081 Midway Rd, Dallas Texas 75287 Aug.2017-Oct.2017 At Hunters Hill Apartments, I was a groundskeeper helping prepare apartments, keeping complex grounds clean, paint, flooring, and plumbing.

Raisin Canes

6823 Pines Rd, Shreveport, La 71129 March 2017-July 2017 I worked as a crew member cook. Cooked chicken fingers, fries, and toast. I also took orders if I had to. During closing I prep for the next day.

ACTIVITIES & REWARDS

Honor Roll: 3.5 GPA

DECA Club, Treasure 2016 - 2017

Education Graduate: Fair Park High School 2017

SKILLS & ABILITIES

Excellent interpersonal and communication skills

Attention to detail

Flexibility to work on a team or

independently

Customer service representative

Typing

Stocking

Loading/unloading

Microsoft Edge

Empathy

Clear communication

Problem solving

Active Listening

Attention to detail

Technical knowledge

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