General Clerk III Customer Service
Resume:
Kaye Loudermilk
**** ******* ****** **** *******, Texas 77077
************@*******.***
PROFESSIONAL EXPERIENCE
WESTSIDE HIGH SCHOOL, Houston ISD, Houston, Texas
General Clerk III, ADA Attendance, January 2015 – January 2018
• Organize, reconcile, and properly code attendance with supporting documentation according to HISD and TEA guidelines for budgeting and in compliance for internal and external audit.
• Ensure all records are complete and efficiently filed for easy reference and in preparation for year-end onsite and offsite storage.
• Responsible for enrolling and withdrawing all students.
• Collect local, state, national, and international records, and accurately maintain these both manually and digitally for a 3,000- member student body.
• Research, resolve issues, and explain policy to parents, teachers, and administration.
• Analyze and correct records in the TEA database.
• Receive incoming phone calls and if necessary, direct them to the person best able to resolve the issue.
• Continuously research and update procedures to improve the efficacy of recordkeeping within the mandated guidelines. BANK UNITED – CURRENTLY CHASE BANK, Houston, Texas Treasury Analyst/Cash Management, October 1992 – February 1998
• Daily trading and long-term management of the bank’s 2.5 billion dollar investment portfolio.
• Utilized financial software to assist in managing accounting, trading, transactional, and reconciliation activities.
• Responsible for the operation of treasury functions and activities, ensuring all tasks are performed in a timely and accurate manner and in compliance with established policies & procedures, and applicable laws, rules and regulations
• Calculated and established daily money positions, responsible for intraday liquidity management, and coordinated the cash needs of departments within the bank to forecast necessary reserves.
• Daily oversight of the federally required cash reserves including overnight borrowing or investing when necessary to most efficiently and economically meet these requirements.
• Participated in hedging strategies to reduce the financial risk of mortgage loans in the pipeline process.
• Prepared and posted journal entries and worked closely with accounting to provide monthly financial reporting of the portfolio and other Treasury holdings.
• Assisted in the compilation of residential and small business loans into marketable securities.
• Performed financial analysis, presented findings and recommendations to management. GUARDIAN SAVINGS, Houston, Texas
Branch Manager, June 1988 – June 1991
• Responsible for the daily operations in a retail banking setting.
• Provided excellent customer service to our customers.
• Resolved all customer complaints or discrepancies.
• Managed two or more employees.
• Relocated to Florida for four months to assist in the opening of ten branches in the Miami areas as well as training employees to staff the branches.
EDUCATION
Texas A & M University, College Station, Texas
B.S. In Economics
ADDITIONAL SKILLS
• Excellent communication skills.
• Knowledgeable in Microsoft Office.
• Detail oriented.
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