Support Specialist It

UMESH KARKI

Artesia, CA -***** Phone:714-***-**** Email: adxm3s@r.postjobfree.com

IT Support Specialist:

Responsible for

managing Active

Directory, Group Policy,

and Groups

Knowledgeable of

Exchange online,

Teams, OneDrive

Able to manage Office

365, Teams, VoiP

Managing Router &

Firewalls and Local area

networks

End user support, onsite

or remote including

MAC.

Proven record of

success working in

high-volume calls

Supporting end-users

for hardware, software,

and applications issues

remotely.

Resolving issues on

time, Fluent

communication, and

problem-solving skills.

Able to manage Cloud

using Basic Office365

PowerShell

Supporting Apple &

Android users for Outlook

and Teams.

EXPERIENCE

Sheraton Cerritos Hotel-CA Oct 2021 – May 2023

Role: IT Support & Help Desk Specialist

Installs, configures and services phone systems, intercoms, software and Internet for employees and guests.

Worked on different Application and Third-Party Software relating online booking management and cancellation.

Liaise with different departments and its users for Helpdesk support using Ticketing system.

Manage End user Internet issues, VPN, Outlook, Application

PC Imaging and Inventory/Assets management.

Daily end users IT Support, supporting onsite and remote.

Supporting users for Exchange, Mailbox and Outlook issues

End user support for Microsoft Teams, VoiP and Telephone related issues

Managing Network Security, Firewall rules, VPN Setup etc.

Familiar with Azure AD sync server management.

Group Policy and Map Drives management and support. EDUCATION

2 Years College Degree – 2005: Tribhuwan University, Nepal PROFESSIONAL

CERTIFICATION

CompTIA Network+

Certificate Number: COMP001022190951

Contact this candidate