Viola N. Pantaleon

Bilingual Customer Service Professional/warehouse personnel

*** * ** ~ Carlisle, PA 17013 ~ 717-***-**** ~ adxm3r@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Fluency; English/Spanish

Leadership Abilities

Hospitality Experience

POS System Operation

Active Listening Skills

Inventory Management

Merchandising/Stocking

Food Service/Preparation

New Hire Training

Data Entry

Report Delivery

Telephone Etiquette

Housekeeping

Customer De-escalation

Quality Control

Professional & Productive

Accurate & Attentive

Reliable

PROFESSIONAL EXPERIENCE

Amazon

Carlisle, PA

Warehouse personnel

12/04/2021-03/27/2022

> operate PIT

> scan items

> place item in designated area

CR Powers HVAC

Carlisle, PA

Office manager

08/13/2017 to 11/20/2021

> schedule client appointments

> log/file invoices

> pay vendors

Holiday Inn Express Carlisle, PA

Front Desk Associate 06/2018 to 09/2018

00/2019 to 05/2019

03/2021 to 05/2022

Warmly and professionally greeted incoming guests; fulfilled special requests

Scheduled and cancelled reservations in person and over the phone; processed payments

Data Entered daily activity summary, printed reports and conducted quality control

Powers Grab-n-Go Carlisle, PA

Cashier Manager 11/2016 to 12/2017

Selected as Key Holder and Supervisor due to reliability and leadership skills

Engaged with vendors to receive goods and settle invoices; verified order accuracy

Retrieved, priced and stocked products; ensured safe and visually appealing sales floor

Super 8 Carlisle, PA

Front Desk Associate 09/2016 to 01/2017

Promoted to Night Audit within 1 month of employment due to accuracy in job tasks

Cross-trained in housekeeping; cleaned numerous guest rooms to brand standards as set forth

Conducted all front desk procedures, including check in/out, payments and customer issues

Taco Bell Carlisle, PA

Cashier 05/2016 to 09/2016

11/2018 to 03/2019

Consistently received exemplary daily performance reports; recognized by supervisor

Selected to submit bank deposits due to trustworthiness and willingness to take responsibility

Accurately operated POS system to communicate with kitchen and to process transactions

McDonald’s Carlisle, PA

Cashier 01/2014 to 04/2015 and 05/2016 to 08/2016

Accepted and fulfilled meal orders at service counter; provided drinks/cups and trays

Transferred to drive thru due to efficiency and strong ability to multitask

Reviewed and quality controlled cold and dry goods; rotated and disposed of expired product

Twilight Beauty Salon Pompano Beach, FL

Salon Assistant 11/2013 to 04/2014

Attentively prepared the salon for daily business; monitored and fulfilled stylists’ needs

Cleaned shop, restocked merchandise, ran errands and washed/folded towels

Provided attentive and friendly customer service; shampooed customers and took payments

EDUCATION AND TRAINING

Cosmetology Creations

10/14/2012- 4/14/2013

Burbeast, GA

Carlisle, PA

Career Services Workshops

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