Administrative Clerk Assistant

RM

RAMONA MCCAULEY

******************@*****.*** 310-***-**** Compton, CA 90222

Goal-oriented professional polished in identifying and implementing process improvements, including administrative workflow coordination and procedure documentation. Offering key strengths in time management and communication across all levels of Personnel, Executive Management, and Customer Services. Computer literate with experience with Microsoft Word, Excel, Outlook, and Powerpoint.

Database entry

Verbal and Written Communication

Invoice Preparation

Records Management Databases

Multi-line phone systems

Scheduling and calendar management

Meeting participation

Document retrieval

Data entry documentation

Mail management

Memo preparation

Sensitive Material Handling

Strong Organizational Skills

Confidentiality and Data Protection

Excel Spreadsheets

Advanced MS Office Suite Knowledge

AA Credit Service Anaheim, CA

Administrative Assistant

04/2022 - 06/2023

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Inventoried and ordered supplies for office.

Scheduled appointments, meetings and events for management staff. Developed administrative processes to achieve organizational objectives and improve office efficiency.

Prepared and prioritized calendars and correspondence. City of Los Angeles Personnel Department

EEO D Los Angeles, CA

Senior Administrative Clerk

09/2013 - 03/2021

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Assisted production and distribution of memos, newsletters, email updates and other forms of communication.

Reviewed and edited correspondence prior to release and submission for signature.

Responded to client and vendor inquiries via email and telephone, providing updated and accurate information.

Delivered exceptional customer service through direct communication with clients and team members.

Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence. Set up and maintained physical and electronic filing systems to maintain organizational efficiency.

Summary

Skills

Experience

Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.

Reviewed and clarified case notes, processed daily case work assignments and document retention, and conducted record searches to support field investigators.

Answered phone calls and emails to provide information, resulting in effective business correspondence.

City of Los Angeles Personnel Department

Los Angeles, CA

Senior Administrative Clerk

03/2011 - 09/2014

Created and maintained computer and paper based filing organizations systems for Department Interviews for the Los Angeles Police Department, Port Police, Airport Police and Firefighters.

Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists for the various departments. Delivered exceptional customer service through direct communication with clients and team members.

Assisted production and distribution of memos, newsletters, email updates and other forms of communication.

Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence. Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.

University of Phoenix Phoenix, AZ

Bachelor of Science in Business Management

09/2020

Education and Training

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