Data Entry Customer Service
Resume:
SHERRY
GREENFIELD
**************@*****.***
Mastic, NY 11950
SKILLS
• Data entry.
PROFESSIONAL SUMMARY
Dedicated leader with over 15 years of experience in investigation work and customer service as well as two years of developing a highly skilled team through managing team performance and team engagement. Looking to expand my knowledge and leadership skills.
WORK HISTORY
Yale Associates - Mitigation Supervisor
Microsoft Word and
Microsoft •
Bohemia, NY • 09/2021 - 06/2023
Excel.
•
• Task Prioritization.
• Performance Evaluations.
• Good Communication Skills.
•
• Team Leadership.
• Investigate Discrepancies.
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• Background Investigations.
• Guest Services.
•
EDUCATION
•
Cleveland High Scholl
Queens, NY • 01/1993
Developed a customer service focused team to accurately mitigate and investigate employment and education
verification for high-end clients, such as Citibank and Ford. Delegated workload tasks to employees as needed in order to meet tight deadlines.
Retrieved, tracked, organized and filed important reports and documents leveraging software such as Workday, Microsoft Excel and Microsoft Word.
Hosted monthly developmental and training meetings for employees to improve communication and maintain a highly skilled team. Cultivated a positive work environment for all employees in order to increase team engagement and productivity through accountability routines and recognition. High School Diploma
Yale Associates - Investigation Specialist
Bohemia, NY • 05/2007 - 09/2021
Partnered and communicated with employers to build strong client
•
relationships and better understand their needs.
Analyzed and documented important information regarding
•
applicants for Citibank to leverage for thorough
employment verification investigations.
• Input all retrieved information into company database. • Helped develop my peers as well as new hires as a team trainer.
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