MS. TERRY-ANN TANIKA TUCKER

*** *** **** ***, **********

FLORIDA, 33415

TEL #: 646-***-****

EMAIL: adxm2l@r.postjobfree.com

Career Objective:

I would like to utilize my friendly outgoing people skills to create a great working environment, while enabling customer satisfaction and business performance for the overall organization.

Profile:

•Customer Service Oriented

•Very Hardworking and reliable with great professional skills.

•An excellent Communicator and a very good team player

•Bachelors Degree in Hospitality and Tourism Management

Relevant Experiences:

Oct 2015 - Present Wycliffe Golf and Country Club Lake Worth, Florida

•Fine dining server at Diamond league Golf and Country Club, all the steps of fine dining standards are utilized and brought out on a daily basis. Duties includes that of taking orders and serving food and beverage to members at tables in dining establishment. Check with customers to ensure they are enjoying their meals and take actions to correct any problems.

May 2011 – Sept 2021 Ballard’s Inn Resort Block Island, Rhode Island

May 2011 - Sept2011

J1 Front desk

May 2012 - Sept 2012

J1 Front desk

May 2013-Sept 2013

H2b Front desk

May 2014- Sept 2016

H2B Server

May 2017 – Oct 20202

H2B Lead Server

•Lead server - Responsible for overseeing the efficient running and profitability of the restaurant and the effective supervision of wait staff

•A dining room server; who competently serves 30 – 50 customers per shift ensuring that their food and beverage needs are met in a timely manner and exceed average daily sales by 31% per shift.

•Also performed various tasks in the different departments within this Resort; previously one of the main front desk attendants, who made reservations for the hotel and the restaurant of the resort, finalizations of credit card transaction and the handling of high cash flow.

September 2014 - May 2015 Broken Sound Country Club Boca Raton, Florida

•Held the position of a fine dining room server; where I provided the customers with a pleasant dining experience and quality service in the Main dining area of the country club. Also held the position of dining room hostess, responsibilities included that of making the daily floor plans, arranging and preparing the buffet signs for the daily buffet stations and that of providing a pleasure first hand greeting experience for the members.

May 2011 - Sept 2012 Froozies Juice and Bar Café Block Island, Rhode Island

•My positions included that of a takeout server and cashier, who took the food orders of the customers and also served them their desired foods. conducted final check of food items prior to serving customers to ensure quality maintenance.

May 2009 – August2009 Village Cove Inn Kennebunkport, Maine

•I performed housekeeping duties, which involved changing room linens and polishing furniture. I also performed front desk duties, which involved making guest reservations, greeting guests and providing information

Education:

University of Technology Kingston Bachelor of Science (BSc.)

•Graduated with Honors in Tourism Management major with minor in Meetings and Special Events Planning Management.

United States Sommelier Association Miami, Florida May,2018

•Earned the National Certificate in Wine Sommelier Program

References:

Yolanda Samson

Chef Financial Officer

Ballard's Beach Resort

Block Island, RI

401-***-****

Christine Bostley

Food and Beverage Director

Wycliffe Country Club

West Palm Beach, Florida

561-***-****

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