Customer Service
Resume:
Jessica Marie Thibert
Washington Court House, OH 43160
******************@*****.***
Reliable and hard-working, committed to getting the job done as quickly, efficiently, and safely as possible. Adaptable to work conditions, with extensive experience in customer service and helping individuals wether it be in their home or working in a more professional environment. Authorized to work in the US for any employer
Work Experience
Stocking
Walmart - Washington Court House, OH
September 2022 to Present
At Walmart, we help people save money so they can live better. The mission serves as the foundation for every decision made, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, we play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world Duties of employment include:
• Replenish the store
• check dates
• Set up Mods of new products
• Price check and correct
• Cap merchandise to determine what needs to be replaced on the floor
• Bin merchandise that does not fit on the sales floor Sole Proprietor
Health Aid - Costa Mesa, CA
June 2019 to February 2020
Home Health Care Aide
provided services to disabled or elderly clients. Those duties such as administering medicines, noticing changes in health condition, helping with personal care, running errands, and housekeeping. Store Manager
Palm Beach Tan - Costa Mesa, CA
May 2018 to January 2019
recruiting, training, supervising and appraising staff, managing budgets, maintaining statistics, promoting and marketing the business, dealing with customer queries and complaints, overseeing pricing and stock control, maximizing profitability and meeting sales goals, as well as preparing promotional materials and displays.
Student Loan Advisor
Higher Level Processing - Irvine, CA
January 2018 to May 2018
I was a certified industry expert who can helped borrowers strategize or optimize their education debt repayment, troubleshooting anything from delinquency to consolidation. Bartender/Server (part-time)
Oak View Group/ Orange County Fairgrounds - Costa Mesa, CA September 2017 to March 2018
The Bartender is responsible for the service of all beverages, both alcoholic and non-alcoholic. They must be personable, professional and able to work in an ever changing fast-paced environment. The employee must maintain excellent attendance and be available to work events as scheduled per business need. Phlebotomist
Adena Health System - Greenfield, OH
February 2012 to January 2015
Phlebotomists must provide reassurance to patients. They must also look after the mental and physical well being of their patients. The primary duties and responsibilities of a Phlebotomist include: Using technical equipment to safely draw blood from patients Explaining the process of drawing blood clearly to a patient Reassuring and calming patients who might be nervous or scared of the procedure Applying dressings to the wound created by drawing blood Registering the blood and storing it in the correct environment Sending blood samples to testing laboratories
Keeping track of blood samples and results that are returned after testing Updating patient records
Maintaining an organised and clean work area based on health and safety regulations and the guidelines of the medical institution
Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them
Sorter/Packer
FedEx - Columbus, OH
November 2012 to February 2013
Sorting packages bases and size and destinations.
Loading boxes into trucks to be delivered to their destinations. Server/Host
The Willow Washington Court House
September 2009 to March 2012
Provide excellent customer services.
Greet customers and present menus.
Make suggestions based on their preferences.
Take and serve food/drinks orders.
Up-sell when appropriate.
Arrange table settings.
Keep tables clean and tidy at all times.
Deliver checks and collect payments.
Sales Representative
Ann Taylor - Jeffersonville, OH
October 2010 to August 2011
Serves customers by helping them select products.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to customers' questions.
Directs customers by escorting them to racks and counters. Provides outstanding customer service.
Documents sales by creating or updating customer profile records. Manages financial transactions.
Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
Alerts management of potential security issues.
Assists with inventory, including receiving and stocking merchandise. Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
Education
High School Diploma
Washington High School Washington Court House
May 2010
Skills
• Critical thinking
problem solving.
Teamwork and collaboration.
Professionalism and strong work ethic.
Oral and written communications skills.
Leadership
• Venipuncture
• Medical Billing
• Medical Records
• Phlebotomy
• Laboratory Experience
• Insurance Verification
• Logistics (1 year)
• Critical thinking (4 years)
• Customer service (10+ years)
• Customer support (2 years)
• Computer skills (5 years)
• Multi-line phone systems (4 years)
• Cold calling (2 years)
• Patient care (4 years)
• Filing (2 years)
• Manufacturing
• Bartending
• Logistics (Less than 1 year)
• English
• Warehouse experience
• Heavy lifting
• Pallet jack
• Produce
• Inventory control
• Marketing (2 years)
Certifications and Licenses
Certified Phlebotomy Technician
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