Support Representative Data Entry
Resume:
Natalie Pena
***************@*****.***
Wellington, Fl
DEDICATED AND EXHAUSTIVE ANALYST WHO EXCELS AT PRIORITIZING, COMPLETING MULTIPLE TASK SIMULTANEOUSLY. COMMITTED TO DELIVERING HIGH QUALITY RESULTS, ORGANIZED, ENERGETIC AND PROFESSIONAL.
EDUCATION & CERTIFICATION
Santo Domingo Institute of Technology (INTEC), Santo Domingo - Dominican Republic Bachelor of Science in Industrial Engineering May 2013 Aveta Business Institute - Six Sigma Green Belt November 2014 Georgia Technology Institute - Supply Chain and Logistic Fundamental January 2018- Dec. 2018 RELATED EXPERIENCE
PowerWright Technologies, North Palm Beach, Fl Feb. 2018 - Feb. 2023 Permitting/Project Support Technician
● Apply relevant terminology and information relating to permits, construction prints, sketches, and specific client documentation requirements
● Produce accurate design permits utilizing updated/most recent sketches and prints
● Complete permit project in a timely manner to meet project deadlines
● Review permit drawings and permit requirements for specific work requests
● Assist project managers, engineers and team members to obtain clarification and/or additional information to ensure accuracy of project data and a quality work output
● Track progress and update permit information in required software.
●Build productive working relationships with internal departments, impacted by permitting.
●Internally coordinate the resolution of permit-related issues.
●Provide guidance, feedback, training to designers, and advise of any permit drawing changes request.
HYTORC Industrial Bolting Systems, South Hackensack, NJ July 2016 – August 2017 Inventory Analyst
● Processes all transactions necessary for an Inventory Accuracy/Control
● Internal primary point of contact within the warehouse, providing communication, direction and proactive attention to the inventory accuracy and the processes that support it
● Generate reports with reliable/high accuracy information
● Assist warehouse personnel in reallocation of goods on sales orders
● Interaction with Internal departments, i.e. accounting, export, warehouse, customer service, etc
● Manage the work flow of cycle counting warehouse and process counts within ERP system
● Prepare customers returns/trade in authorizations
● Reconcile Offsite Inventory Locations
● Process and follow up on open NCRs
● Gatekeeper for the Item Master which includes item creation and maintenance Sonar Products Inc., Carlstadt, NJ Feb. 2015- July 2016 Document Control Specialist / Production Planning Inventory Control
● Maintain the document control systems and training records (electronically and hard copies)
● Generate and Audit of Batch Records
● Assist in creating SOPs
● Review change control, batch records documentations, CAPA, deviation and others for accuracy and completeness
● Manages customer accounts of pharmaceutical companies
● Create Master Specification Sheets (BOM and BORM)
● Reconcile the batch production record after the products has been completed
● Provide Purchasing the component to order
● Evaluation of the production and inventory conditions
● Schedule and direct Production Planning Meetings and track production performance to schedule
● Generating Master Production Schedules and Manufacturing Orders, forecasting inventory requirements, optimizing inventory levels
● Review all raw material and finished goods inventory levels; accuracy of product data for finished product
The Challenge Printing Company, Clifton, NJ April 2014- Feb. 2015 Customer Support Representative
● Manages customer accounts of pharmaceutical companies and contract packagers
● Provides quality service
Performs data entry regarding new or revised products and services
Receiving and handling of requests for quotations and orders
Interdepartmental coordination
Provides pricing and transport/delivery information to customers
Manages projects
Provides educational support to customers
● Prepares product or service reports by collecting and analyzing customer information
● Position requires knowledge of print processes, materials, and equipment
● cGMP Training
SKILLS
● International Symposium on Quality, May 2013: “Quality Infrastructure Productivity and Competitiveness”
● Industrial Engineering Symposium 2011: Lean Manufacturing: Competitiveness through the flow and value of the process”
● Consultores Químicos Asociados – Control de Calidad de Aguas y Alimentación (Chemical Consultants Associates - Quality Control of Water and Food): “Introduction of the Norm ISO 9001- 2008”
● Consultores Químicos Asociados – Control de Calidad de Aguas y Alimentación (Chemical Consultants Associates - Quality Control of Water and Food): “Course Management and Process Documentation”
● Microsoft Office: Word, Excel, PowerPoint, Outlook; Operating Systems such as Windows 2000, XP, Vista, Windows 7; secure FTP sites; SaaS – Salesforce; Basic knowledge of: SolidWorks, AutoCAD, Microsoft Visio 2010, Bluebeam; Proprietary CRM and ERP Programs
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