Cheryl Ann Campbell

Salt Spring Montego Bay St. James

sesso

adxm15@r.postjobfree.com

PROFESSIONAL SUMMARY

‘Service-focused and resolution-oriented Customer Service Representative dedicated to

‘maximizing satisfaction and retention with proactive attention to individual customer needs.

‘Smoothly handles questions and resolves concerns with great problem-solving abilities and

attention to detail. Multitasks and manages time well to consistently meet targets.

sani

+ CRM software Freelance Graphic Designer

* Proficient in Microsoft suite including excel Call Center Procedures

Researching Proficient in Photoshop

* Content Creation Data Entry Skills

* Customer Service Digital Marketing

EXPERIENCE

‘November 2011 ~ October 2022

‘Customer Service Representative ~ Vistaprint/Cimpress ~ Montego Bay St. James

Resolved customers inquiries, complaints and other issues

Answered inbound calls to greet and assist customers

‘Act asa consultant for customers purchasing Vistaprint’s products & services

Handled phone, email and chat contacts simultaneously

Provide Realtime support for customers in the United States, Canada, Australia & New

‘October 2005 ~ June 2011

‘Customer Service Representative ~ E-Services ~ Montego Bay St. James

Answered inbound calls to assist customers with their life insurance & annuity policies

Educate customers about the different clauses included in their insurance policy

‘Met productivity and quality KPI target while delivering excellent customer service

Resolved product and service issues promptly

‘November 2003 ~ June 2005

Reservation Aget~Aple Vans - Montego Bay St anes

“Maintained up-to-date knowledge of destinations and hotels to provide customers with

accurate answers to specie questions

+ Made asine and hotel reservations and ntied traveler of arrangements and revisions

* Educated travelers about important information about ther destinations such a laws,

requirement for manage te.

October 1994 August 1999

‘Trainer ~ National Processing Company ~ Montego Bay Jamaica

+ Prepared and presented traning material through classroom learning, hands-on

demonstrations and web-based modules.

+ Planned and administered taining materials to support ongoing learning and

professional development

EDUCATION

Certificate in Content Marketing

‘Hubspot Academy ~ 2022

Certificate in Graphie Design

University of the Commonwealth Caribbean ~ 2019

Certificate in ESL.

‘TEFL International - 2021,

igh Sehoo Diploma

Mint Avert igh Seo! - 1990

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