Customer Service Supervisor

TAIWO E. AKINWANDE

*** ******, **** ******,**** · +968********

Email: ********************@*****.***

Seeking a challenging and rewarding position as a Hotel Reservation Assistant where I can utilize my expertise in hospitality management to support the smooth operations of the hotel and ensure guest satisfaction. Proficient with major reservation software, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

EXPERIENCE

2021 – TILL DATE

RESERVATION ASSISTANT, MYSK BY SHAZA

Handle large volume of incoming reservation calls with efficiency and professionalism.

Make reservations, cancellations, and answer questions on rates, services and special promotions.

Responsible for inputting bookings and billing.

Responsible for taking reservations and accurately inputting into the computer system.

Answer inquiries of room rates, outlets, area location, and room type and availability.

Post advance deposits and keep accurate records of deposits.

Made the room reservations for all the different agencies associated with Mysk hotel.

Maintained an inventory of the contracted room allotment of the agencies in the system.

Maintain accurate group records for rebates to apply when reviewing and submitting travel agency pick-up requests.

Implemented reservation policy pertaining to guarantees, cancellations and no-shows.

2

Maintained record of current rate, marketing specials CORE SKILLS

2017 – 2021

CUSTOMER SERVICE SUPERVISOR, MYSK BY SHAZA HOTEL

Customer Service-oriented, self-motivated, and caring receptionist with extensive experience in resolving conflicts with customers. Demonstrates Exceptional communication and relationship building skills, and encouraging team collaboration in order to achieve excellent customer satisfaction. Committed to the delivery of high service standards, with a dedication to delivering solutions, handling complaints, and solving problems.

EDUCATION

20TH AUG 2016

BACHELOR DEGREE IN HUMAN RESOURCES MANAGEMENT

Ecole Superieure Des Technologies Avancees Et De Management COMPUTER SKILLS

Microsoft Excel

PMS ( Property Management System}

Microsoft Office Suite

Email and Internet Browsers

Excellent written and verbal communication

skills

Strong attention to detail and ability to

multitask

Effective organizational Skills; able to priorities tasks and self-manage a demanding workload.

Proficient in computer systems and

reservation software

Knowledge of hotel policies and

procedures

Ability to handle difficult situations and

provide exceptional customer service

3

ACHIEVEMENT

In my current role at Mysk Hotel, I have consistently received positive feedback from guests for my friendly and efficient service, and have helped the hotel achieve high levels of customer satisfaction.

I have also gained experience in using various reservation software systems, and have become proficient in navigating these systems to quickly and accurately assist guests with their reservation needs.

Contact this candidate