Contact

+639*********

Phone

adxlsg@r.postjobfree.com

Email

# *** ****** ***. ***** *******

Philippines

Address

Cristie E. Mendoza

10+ year of experience in providing customer services Responsible to provide good management, training and motivation to staffs Responsible in monitoring food and beverage operations in the busy casino environment

Responsible in managing effectively the different casino areas assigned by providing immediate, punctual and friendly services to customers Experience

Responsible in training and guiding staffs in their job duties Responsible for the review of performance of the staffs Supervising and ensuring employees follow operational practices and quality standards

Responding quickly to customer complaints to ensure high quality customer service and satisfaction

Looking after the guests and ensuring that their needs are attended by the designated food server

Assigning sufficient and competent manpower in the assigned working area particularly to avoid unattended customer’s during peak hours Preparing and setting tables, laying out appropriate glassware and utensils Welcoming guests, escorting them to the table and informing them of the special meals

Taking customer orders and provide daily special list Monitoring quality of food before serving to guests Ensuring timely delivery of all food and beverage items to customers Casino Food and Beverage Floor Captain

Casino Food and Beverage Server

July 2011 – July 2020

March 2008 – June 2011

Sociade Jogos De Macau/ Grand Lisboa Macau

Sociade Jogos De Macau/ Grand Lisboa Macau

Reference

Career Summary:

Showing and demonstrating to the customer how to use the product Assisting customers in completing the purchase

Responding to customer inquiries regarding the product Product Specialist

February 2007 – July 2007

LC Electronics Philippines

Certifications

Certificate of Excellence Performance at the campaign for Grand Lisboa Smiles for you by Grand Lisboa Casino

Certificate of Competency as Food and Beverage Services Attendant by Technical Education and Skills Development Authority (TESDA) Certificate of Attendance and Proficiency in Diabetic Welfare, Care, and Practical Assessments by Capstone College and Macau Students’ Assembly Certificate in Health Management and Social Care (Caregiver Proficiency Training Program) by Capstone College and Macau Students’ Assembly Academic and Skills Proficiency Award (Ranked 9) in the Health Management and Social Care (Caregiver Training Course) by Capstone College and Macau Students’ Assembly

Education

Parada High School

Parada Elementary School

Secondary Education

Elementary Education

March 1999

March 1996

Parada Santa Maria Bulacan, PH

Parada Santa Maria Bulacan, PH

Personal Information

Date of Birth :

Languages :

September 30, 1982

English / Cantonese /

Filipino

+853-********

Cham Bee Vanessa Luang

Phone:

Assistant Manager - Sociade Jogos De

Macau/ Grand Lisboa Macau

+853-********

Mary Grace Riodil

Phone:

Cashier Head - Sociade Jogos De

Macau/ Grand Lisboa Macau

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