Customer Support Scrum Master

Sandeep

*******@*****.***

921*******,991******* New Delhi

Profile

Skilled team player with strong background

in environments. Works well independently

to handle assignments and always ready to

go beyond basics assignments and quick

learner with good computer abilities.

Education

B. Tech in Computer Science Engineering,

Guru Gobind Singh Indraprastha University

05/2017 NEW DELHI, India

Diploma in Computer Science

Engineering,

Board of Technical Education (BTE)

07/2013 NEW DELHI, India

Skills

• Agile Scrum Master (Have the Knowledge

about Scrum Master working Roles),

• Software Testing (Jira and other tool for

Manual testing),

• Knowledge of various testing techniques,

• Preparing Test Cases/ Scenarios (for

module, integration, and system testing),

• SDLC and STLC process,

• Analytical Skills,

• API Testing (Basic knowledge of Postman),

• Data Visualization (Data Visualization

using Tableau),

• Warehouse Management System

(Logistics for product management),

• Customer support needs assessment,

• Application installations (Software

diagnosis),

• Customer service expert,

• Social Media Account Handling,

• Procurements process,

• Arranging Meetings (Using various

conferencing tools (webex, google meet

zoom)

Professional Experience

Coordinator - Information Technology,

Central Railside Warehouse Company Limited

2019 NEW DELHI, India

•Analyzing the system requirements to lead

the development of the projects,

application enhancements and various

maintenance activities

•Establishing proper team communication

that identified, triaged, reproduced & fixed

•Software Testing - Testing the software

and its modules by preparing test cases

using jira tool like -Project of Human

Resource Management System -

Warehouse Management System -Tariff

fixation

•Data Visualization using Tableau for MIS

•CRWC Official Website- Maintaining

(CRWC) official website

•Social Media Account Handling (Twitter

Account)

•CRWC Dashboard: - Collecting the data

from all divisions and updating

•Warehouse Management System-

Maintaining and Handling the WMS

software

•Online Vendor Bill Tracking System

•Softwares procurements, installation and

maintenance

•Technical support: - Handling and

Management of desktops/laptops,

printers, other IT accessories and internet

•Arranging Meeting Using various

conferencing tools (webex, google meet

zoom

Certificates

Software testing by Great Learning (online)

6 weeks internship in project of

Networking (S.M Infotech)

Training in Rake link project By Centre for

Railway Information Systems(CRIS)

Data visualization skill using Tableau by

Great Learning

Contact this candidate