DAJANE M.M. SANDERS

CUSTOMER SERVICE REPRESENTATIVE

Providing Exceptional Service Building Loyal Relationships Solving Problems Increasing Sales PROFESSIONAL PROFILE SUMMARY

Highly organized, enthusiastic Customer Service support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer-oriented problem solver with an ability to adapt to new situations. A team player who is attentive to detail and able to work in fast paced environments. Excellent oral and written communication skills.

AREAS OF EXPERTISE

POS Systems

Cash Handling Accuracy

Achievement Driven

Credit Card Transactions

Standing For Long Periods

Work Well Under Pressure

Reception Area Management

Service Minded

Professional & Personable

Greeting/Hospitality

People Oriented

Energetic & Engaging

Customer Service Excellence

Food Safety Conscious

Basic Food Prep Techniques

Food Hygiene Regulations

Strong Attention To Detail

Multitasking/Self – Starter

Punctuality & Efficiency

Phone Etiquette

Strong Attention To Detail

Catering /Special Events

Food Preparation & Serving

Teamwork/Collaboration

Courteous Demeanor

Flexibility & Adaptability

High Energy

Quick Learner

Follow Instructions

Willing To Work Overtime

High Volume Dining

ServSafe Certified

Mail & Package Delivery

Visitor Reception & Routing

Exceptional Customer Service

Superior Work Ethic

Fast Paced Environments

Exceptional Time Management

Order Recommendation

EXPERIENCE

11/13 – Present – Cashier/Customer Service –

McDonald’s – Oakland, CA

Customer Orders: Took customer orders, recorded it into computer database and returned change

Customer Service: Maintained friendly, smiling and good attitude with every customer specially addressing complaints calmly and swiftly

Cleaning and Maintenance: Performed numerous cleaning duties, heavy lifting, parking lot maintenance

Cash Handling: Took cash responsibility and matched daily cash in drawers with sales at day end and closing

06/10 – 01/15 – Baker –

Lois the Pie Queen – Oakland, CA

Bake fresh batches of bread throughout the day as per requirement, mix, weigh, proof, bake and design cakes and cookies

Select and set a unique recipe of the week to upsell business, create a positive and pleasant attitude towards customers

Provide customers with bakery products information, load and unload ovens while maintaining the proper temperatures and duration

EDUCATION

2010 – High School Diploma – Rusdale High School – Oakland, CA REACH ME

M: 510/967/3160 E: adxlsc@r.postjobfree.com

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