Silpa Behera

Professional Summary

• Multi-faceted procurement professional with solid history of procurement, order management and supply chain management.

• Willingness to take on added responsibilities to meet the customer satisfaction, and engagement. Skills

• SAP MM • SCM

• SAP ARIBA (UPSTREAM & Downstream) • MS Office, Internet Savvy

• MACOLA & E1 • CORA

Work Experience

Procurement Analyst, 08/2022 - 04/2023

RGBSI - Lam Research – India

• Worked as a direct point of contact for customers and global planning expedite requests.

• Scheduled, coordinated, and monitored manufacturing production orders, and communicated to spares operation warehouses.

• Handled supply chain on material shortages, backlogs and other potential schedule interruptions.

• Provided suggestions to the customers for the right replacement of obsolete spare parts by reviewing ECR.

• Performed RCCA for KPI misses and brainstormed on the gap analysis with the team to bring KPI back on track.

• Maintained the database of QuickBase Expedite and Spares Expedite tools.

• Performed process improvement initiatives based on common root causes to assist with improving Key Performance Indicators.

• Provided customer support and follow up, and worked with internal customers to develop scope of work and bid documents for RFPs.

• Collaborated with manufacturing team to develop and implement inventory strategies that reduce working capital while maintaining service level.

Senior Customer Service Representative, 01/2021 - 08/2022 Thermo Fisher Scientific – India

• Handled billing and shipping for different consumers using Macola application for sales order management.

• Created COA/COC/COO, ED using Cora application, and FOC, CREDIT, DEBIT, Return label using E1 application.

• Provided premium customer service regarding billing issues, product problems, complaints, service questions and general client concerns.

• Assigned customer service requests to the team on the priority basis and maintained its daily record.

• Optimized customer service process by maintaining the database based on their regular feedback.

• Supervised junior customer service representatives and organized various training programs on the process work flow, and Quality checks.

Mobile: +1-323-***-****

E-Mail: adxlr8@r.postjobfree.com

Work Visa Available: Yes (L2S)

Linkedin Profile: https://www.linkedin.com/in/silpa-behera-a13a5b1b0/ Procurement Buyer, 05/2019 - 01/2021

Conduent Business Services – India

Using SAP MM

• Coordinated ‘purchase to pay activities’ in the organization using SAP tool.

• Handled stock levels, open purchase requisitions, and purchase orders (PO's).

• Monitored suppliers’ performance to ensure attainment of objectives in quality, delivery, service, and cost.

• Collaborated with global procurement team regarding P2P activities.

• Conducted RCCA with suppliers to drive continuous improvement of service levels.

• Worked on providing tracking/shipment POD, updating shipping dates, expediting PO's as necessary and tracking PO acknowledgment.

• Investigated recurring problems, cost issues, missed ship dates, UOM issues, etc.

• Validated purchase requisitions and identified new vendors for sourcing.

• Reviewed contract specifications and documents to issue RFQ.

• Negotiated with supplier in order to achieve the cost savings target.

• Prepared day to day reports for the team required for the daily operations.

• Provided quality check & mentorship for the new joiners. Using SAP Ariba

• Onboarding new suppliers and track Vendor performance metrics.

• Used Ariba Upstream tool including Spend Visibility, Sourcing, Contract Management, Supplier Information & Performance Management.

• Explored Ariba Downstream tool including Procure to Pay, Procurement Content, Invoice Management, Payment Management.

• Engaged with new and existing supplier using SAP Ariba.

• Managed Strategic Sourcing which includes creating sourcing events, RFI, RFP and Auction process. Handled sourcing and negotiation of materials with existing global suppliers maintaining proper incoterms, delivery time and quality.

Education

MBA: Marketing, 06/2018

BPUT – INDIA

BBA: Finance, 06/2016

Berhampur University - INDIA

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