Service Representative Agent

Ziad Elmoudir

*** * *** **, **********, DE, *****

adxlqv@r.postjobfree.com

+1-302-***-****

SUMMARY

I believe I am a problem solver with the ability in handling angry customers and flexible with finding solutions to any given situation, love working under pressure getting to new challenging roles.

● Work Experience

Customer service Agent - Call Center

TELEPERFORMANCE- April/2023 I work as a customer service representative with Teleperformance, we providing technical support for telecommunication companies like FREEDOM-Mobile Canada by offering troubleshooting for Phones Network, checking phones capability, helping customers with renewing their monthly plan, reactivating SIM card, I'm selling Freedom mobile products (Apple airpods, Home router, iPhones, Apple watch). Telesales Agent

OUTSOURCING SKILL- August/2021 • It's a call center company that provides real estate companies with Telesale Agent advertisements. I'm in job was calling clients who are interested to sell their properties/houses by help them refill house application providing needed information and handed the companies that we served, based on the leads data that we get from the provided by real estate companies we served, we call customers whom are interested and looking for properties to buy or rent, working them through the small details about the properties (houses/home/condominium) when they're interested or like our offer we set an appointment with an expert at office where they can go and meet the broker representative. Telesales Agent

HANG UP SOLUTION-July/2018 worked as a telesale agent with Hang Up Solution company providing offshore for insurance companies that sell pain relieving products ex."Braces Omega-3, flu shots, act" under patients doctor prescriptions.

● Education

Artl diploma

Russian Academy - Cairo July-2015 to June-2018

High school diploma

African Hope - Cairo, Nov-2010 to Nov-2014

● Skills

• Sound engineer • Video editing

• Interpretatio