Service Representative Sales Associate
Resume:
KEMETRICE ELLERBEE
*** ****** ****** *********, ** 30286 ********.*********@*****.***
OBJECTIVE
To obtain a position as a Customer Service Representative.
SKILLS & ABILITIES
strong communication skills
excellent ability to adapt to difficult situations
detail oriented
capable problem solver
good organizational skills
time and project management
leadership skills
documentation skills
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVES- CITY OF THOMASTON
05/2018-PRESENT
Collect utilities payment and fines & forfeitures. Make daily deposits, answer phones, type up business license, manage customer accounts when it’s past due or NSF occur. Accept customer payments. Follow safety procedure and company policies, sign customer up and out for utilities services. Provide a safe and clean environment for customers. Give and receive tickets for septic company.
STORE MANAGER TMX FINANCE
09/2015-05/2018
Help increase store profitability through customer relationship development, community involvement and marketing campaigns, accurately determine loan values based off of a comprehensive vehicle appraisal, successfully manage customer accounts, ensure that payments are made in a timely manner, and collect on past due accounts, make daily bank deposits, accept customer payments, process vehicle liens and comply with company policies and procedures
LEAD SALES ASSOCIATE DOLLAR GENERAL
01/2014-09/2015
UNLOAD TRUCKS, FOLLOW COMPANY WORK PROCESSES TO RECEIVE, OPEN AND UNPACK CARTONS AND TOTES, STOCK MERCHANDISE, RECOVER MERCHANDISE, ORDER ZONES, ASSIST IN PLAN-O-GRAM, ASSIST CUSTOMERS, GREET CUSTOMER, MAINTAIN REGISTER COUNTERTOPS AND BAGS; IMPLEMENT REGISTER COUNTERTOP PLAN-O-GRAMS, OPEN AND/OR CLOSE THE STORE UNDER SPECIFIC DIRECTION OF THE AREA MANAGER.
TEACHER’S ASSISTANT SMALL WORLD DAYCARE
10/2013-12/2013
PROVIDE MUCH NEEDED SUPPORT TO CLASSROOMS TEACHERS AND STUDENTS, PROVIDE SUPERVISION OF STUDENTS, MAINTAIN A CLEAN AND SAFE ENVIRONMENT AND TAKE DAILY ATTENDANCE
SHIPPING AND RECEIVING CLERK INNOWARE
06/2009-07/2009
EXAMINED CONTENTS AND COMPARED WITH RECORDS, CORRESPONDED WITH COMPANY REPRESENTATIVES TO RECTIFY PROBLEMS, PREPARED MATERIALS FOR SHIPPING USING ALL WORK DEVICES, RECORD INFORMATION INTO THE COMPUTER SYSTEMS FOR SILO READINGS
EDUCATION
SOUTHERN CRESCENT TECHNICAL COLLEGE, 1533 HIGHWAY 19 S THOMASTON, GA 30286
DIPLOMA OF ELECTRONICS TECHNOLOGY
GPA: 3.65, MEASURES CURRENT AMPS AND VOLTAGES, RECOGNIZE ALL SAFETY PROCEDURES AND HANDS ON COMPUTER BASED KNOWLEDGE
DIPLOMA OBTAINED: 2010-2012
UPSON-LEE HIGH SCHOOL, 268 KNGHT TRAIL THOMASTON, GA 30286
HIGH SCHOOL DIPLOMA
REFERENCES
BLAKE MURPHY, ELECTRONICS TECHNOLOGY INSTRUCTOR
SOUTHERN CRESECENT TECHNICAL COLLEGE
EMAIL: *******@******.***
PATRICIA VAUGHN, STORE MANAGER
DOLLAR GENERAL
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