Jackie Wesbrook

***** *****, ***********, ***** ***** • Cell: 832-***-**** • adxlof@r.postjobfree.com

Professional Summary

Ambitious Relief Manager with excellent team work and organization skills. Highly effective at supporting employees and resolving issues. Seeking a work from home customer service position.

Skills

Team oversight

Facility supervision

Staff training/development

Customer service-oriented

Efficient multi-tasker

Work History

Verbal and written communication

Deadline-oriented

Organized

Coaching and mentoring

Amazon Flex Driver 8/2021 to Present

Independent Contractor - Houston and surrounding area Pick up and deliver packages to customers for Amazon, and ensure that the packages are delivered on time.

Manager, 8/2020 to 4/2021

Schlotzsky’s Deli - Channelview, TX

Ensured that all staff had the tools to ensure excellent customer service, and high level of food quality.

Maintained that everyone was following company standards and procedures at all times. Resolved customer complaints.

Made daily bank deposits, and weekly inventory orders. Relief Manager, 02/2015 to 05/2020

Waffle House – Houston, TX

Ensured that customers received outstanding service by employing fast and friendly service. Maintained high corporate standards at all times by ensuring that employees followed all company

processes and procedures.

Monitored the working environment, making sure it was always a safe, positive setting for all employees.

Provided constructive feedback to workers, which improved morale and boosted efficiency. Trained, coached and mentored staff to ensure smooth adoption of new menu items.. Laborer, 02/2013 to 06/2014

United Shutdown Safety – Deer Park, TX

Followed standards and procedures to maintain a safe work environment. Accurately read, understood, and carried out written instructions. Promoted shop safety by working in a safe manner.

Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.

Prepared and cleaned construction sites by removing debris. Communicated operational issues and changes to supervisor on a regular basis. Followed company procedures to maintain the work environment in a neat and orderly condition. General Laborer, 01/2011 to 02/2013

Austin Industrial – Deer Park, TX

Maintained positive relationships with all customers. Prepared and cleaned construction sites by removing debris. Provided outstanding customer service.

Communicated operational issues and changes to supervisor on regular basis. Followed company procedures to maintain the work environment in a neat and orderly condition. Followed standards and procedures to maintain a safe work environment. Accurately read, understood, and carried out written instructions. Promoted job safety by working in a safe manner.

Accounts Payable Clerk, 06/1995 to 10/1998

Nationwide Housing Systems – League City, TX

Ensured accuracy of billing information by reconciling accounts monthly. Generated and submitted invoices based upon financial schedule. Entered all invoices requiring payment via check or bank draft. Ensured vendor files were accurate and up-to-date to expedite payment processing. Ensured invoices and check requests for 25 locations were processed efficiently and accurately. Set up and update customer accounts with interactions, payments and personal information. Collected and arranged information and entered details into a computer database. Researched topics and completed due diligence to resolve issues in a timely manner. Provided extensive clerical and administrative support to department staff. Education

Associate of Applied Science: Accounting, 2003

James A Rhodes State College - Lima, OH

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