Service Representative Academic Advisor
Resume:
NICOLE
JONES
********.**@*****.***
Phoenix, AZ 85040
SKILLS
Academic Standards
College Application Assistance
Cognition Assessment
Instructional Strategies
EDUCATION
Chicago State University
BA: Psychology
El Paso Community College
AS
PROFESSIONAL SUMMARY
PROFESSIONAL SKILLS:
Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed. Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Expertise in goal setting and active listening. Focused Student Advisor with 5+ years of success guiding students on academic and career decisions. Skilled at counseling students on methods for forging relationships and helping students navigate school life. Driven to support long-term goal achievement by linking students to outside resources to enhance education and career prospects.
WORK HISTORY
Trident International University - Student success advisor
10/2019 - 03/2023
Educate students on their academic standing, and provide advice on building a plan towards good academic standing
Assists students in clarifying their transfer plans (when applicable) and in determining the courses of action to transfer
Develops and updates academic advising and knowledge through involvement in both internal and external professional development and training opportunities
Identifies and delivers strategies for assigned students to enhance their experience and contribute to improved retention, persistence, and graduation rates for students.
Pearson Inc, Arizona State university - enrollment management administrator
10/2016 - 06/2019
Provide detail information about the admissions process by focusing on the criteria of application requirements, eligibility for various types of degree courses, overall details about procedures and polices, available services offered by the university, and available programs for students who are seeking financial assistance
Counsel, guide and inform potential students on different courses, opportunities, and programs that will assist in developing their careers
This guidance is provided through mails, personal interviews and phone conversations
Address and resolve issues experienced by potential students, consistently providing them with excellent remedial solutions
Maintain and update pipeline accurately on a regular basis
Records include enrollments, inquiries, and any other data relevant to the administration
Format action plans and activities along with student retentions in efforts to attract them to continue or move ahead in application process
Continuous research on other colleges and institutions about their offered beneficial plans to more effectively plan and offer better opportunities to ASU students.
Lexington Law Firm - PARALEGAL MANAGER
10/2015 - 10/2016
Managed and developed paralegal team, systems and processes utilized to track and produce legal documents
Assigned cases to paralegals and monitored progress to ensure timely completion
Validated and oversaw the preparation of legal documents, such as briefs, appeals, wills, or contracts
Provided research and training support to the paralegals utilizing databases and legal libraries.
Tutor Time Childcare Centers - LEAD TEACHER
02/2015 - 12/2015
Developed both long and short-term lesson plans based on the curriculum of the daycare center
Planned and implemented enrichment activities for over 20 children
Kept record assessments of children's' developmental growth, communicated with parents and conducted family conferences as needed
Reported any suspected cases of child abuse to the appropriate authorities.
Stratmar/ Chase Bank - SALES MANAGER
01/2014 - 10/2015
Accomplished human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in-house
Communicated job expectations
Planned, monitored, appraised and reviewed job contributions, compensation actions; enforced policies and procedures
Achieved sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews
Prepared and completed action plans, implemented production, productivity, quality, and customer-service standards
Completed audits, identified trends, determined sales system improvements and implemented changes as needed
Met regional sales financial objectives by forecasting requirements, preparing an annual budget; scheduling expenditures, analyzing variances and initiating corrective actions.
NCI NATIONWIDE CREDIT - Customer Service Representative
09/2012 - 01/2014
Assisted customers with delinquent accounts according to State guidelines
Determined what type of agreements a customer was qualified
Ensured all systems were updated to reflect the agreement
ICE INTERNATIONAL CRUISE AND EXCUSION - ACCOUNT MANAGER/SALES
01/2012 - 09/2012
Assisted members with understanding program benefits and consulted on product inquiries
Managed member information to ensure transactions were processed correctly
Collaborated with team members to meet monthly goals
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