CRYSTAL BOBO

Orlando, FL · 980-***-****

adxlnb@r.postjobfree.com

Astute polished Caregiver skills that are constantly developing in innovative ways to exceed client expectations. With 20+ years of customer service in the medical Industry, the development of many soft skills has proven to be transferrable into any job role. Ensuring policies and procedures are followed closely, prioritizing company needs and overcoming customer objections, working to find a resolution that is sustainable for business needs has been prioritized in everyday life functions.

SKILLS

Time management

High Observations levels

Patience

Empathy/Sympathy

Organization

Interpersonal Skills

Flexibility

Initiative

Problem-Solving

Passionate

EXPERIENCE

09/2021 – 05/2023 – ORLANDO, FL

SENIOR MANAGER- mcdonalds

Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.

Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Ensure high levels of customers satisfaction through excellent service.

Complete store administration and ensure compliance with policies and procedures.

Maintain outstanding store condition and visual merchandising standards.

Report on buying trends, customer needs, profits.

Propose innovative ideas to increase market share.

Conduct personnel performance appraisals to assess training needs and build career paths.

Exemplify great customer service relations between employees and customers.

Additional store manager duties as needed.

01/2020 – 01/2021 – HALLANDALE BEACH

CASHIER - walmart

Manage transactions with customers using cash registers.

Scan goods and ensure pricing is accurate.

Issue receipts, refunds, change or tickets.

Redeem stamps and coupons.

Cross-sell products and introduce new ones.

Resolve customer complaints, guide them, and provide relevant information.

Greet customers when entering or leaving the store.

Maintain clean and tidy checkout areas.

10/2019 – 01/2022 - Miami, FL

SECURITY GUARD - HardRock Stadium

Patrol premises regularly to maintain order and establish presence.

Monitor and authorize entrance of vehicles or people in the property!

Remove wrongdoers or trespassers from the area.

Secure all exits, doors, and windows after end of operations.

Check surveillance cameras periodically to identify disruptions or unlawful acts.

Investigate people for suspicious activity or possessions.

Respond to alarms by investigating and assessing the situation.

Aid people in need.

Apprehend and detain perpetrators according to legal protocol before arrival of authorities.

Submit reports of daily surveillance activity and important occurrences

09/2008 – 05/2017 – MORENO VALLEY, CA

CAREGIVER - STATE OF CALIFORNIA

Aiding clients to take prescribed medication.

Assist clients with ambulation and mobility around the house or outside (doctor’s appointments, walks etc.)

Assist clients with personal care and hygiene.

Plan and prepare meals with assistance from the clients (when they are able)

Do the client’s shopping or accompany them when they shop.

Perform light housekeeping duties that clients can’t complete on their own.

Be a pleasant and supportive companion.

Report any unusual incidents.

Act quickly and responsibly in cases of emergency

EDUCATION

DAYTONA BEACH, FL

HIGH SCHOOL DIPLOMA, MAINLAND HIGH SCHOOL

RIVERSIDE, CALIFORNIA

ASSOCIATES OF SCIENCE, KAPLAN COLLEGE

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