Service Representative Support
Resume:
CONTACT ME
St., Villacuana P2,
Pinagbuhatan, Pasig
City
**************@*****.***
SKILLS
Ø Highly Organizational and
Innovative
Ø Capable to work responsibly
under-pressure with minimum
supervision
Ø Ability to adapt new working
environment and culture
Ø Can work multi-tasking
Ø Have knowledge in Microsoft
Word, Microsoft Excel and
PowerPoint.
WORK EXPERIENCE
Telus International Taguig City
Operations CSR II
Recorded all relevant issues, concerns, discussions, and outcomes arising from client from inbound, outbound, email and chat. Assessed the client eligibility and allocated accommodation in accordance with policy and procedure.
Provided advice and assistance to clients queries regarding accounts, maintenance, and rebooking policies.
May 2022- May 2023
Araullo High School Ermita Manila
Science Teacher 1
Train a team of eight-grade teachers to ensure consistent curriculum and foster an atmosphere of teamwork that draws on teachers' strengths
Supervise student activities including classroom learning, lunch, recess, and parents meeting
Coordinate individualized educational experiences for up to 30 students and facilitate small group experiences to deliver appropriate content for students' educational levels.
Jan 2019- Mar 2020
TRAININGS
August 9, 2021
Communication Skills Training Course Accenture Online Near Hire Training (NHT) Program Edulynx Corporation and Philippine Business for Social Progress
November 2021
QuickBooks Desktop Upskill Training and Bookkeeper Vilma Lucida
Customer Service Representative
Technical Support Representative
Sykes Asia Alabang
Mar 2020- Apr 2021
Effectively define practices, procedures and company policies to troubleshoot and resolve products and taxes and QuickBooks support inquiries.
Improved efficiency and organization by helping move all financial records from Excel to QuickBooks
Implement comfortable interacting with customers through video screen share, handle in professional way that represents company and brand well.
TERTIARY:
EULOGIO "AMANG" RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY Sampaloc, Manila
Bachelor of Secondary in Education
Major in Mathematics
Graduated July 2020
SECONDARY:
BATASAN HILLS NATIONAL HIGH SCHOOL
Batasan Rd. Quezon City
2013-2014
PRIMARY:
COMMONWEALTH ELEM. SCHOOL
Quezon City
2009-2011
PERSONAL INFORMATION
EDUCATIONAL BACKGROUND
Date of Birth: June 23, 1999
Place of Birth: Leyte
Age: 23
Gender: Female
Height: 5’1
Civil status: Single
Nationality: Filipino
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Vilma V. Lucida
Applicant
CHARAC TER REFERENCE
Anna Hera Sescon
Vantage Financial Corp.
Secretary
Mc Kean Bustamante
Telus International
Supervisor
Angelica Reaño
Araullo High School
Science Teacher
Contact this candidate