CONTACT ME

Blk ** Lot ** Rambutan

St., Villacuana P2,

Pinagbuhatan, Pasig

City

adxln2@r.postjobfree.com

+639*********

SKILLS

Ø Highly Organizational and

Innovative

Ø Capable to work responsibly

under-pressure with minimum

supervision

Ø Ability to adapt new working

environment and culture

Ø Can work multi-tasking

Ø Have knowledge in Microsoft

Word, Microsoft Excel and

PowerPoint.

WORK EXPERIENCE

Telus International Taguig City

Operations CSR II

Recorded all relevant issues, concerns, discussions, and outcomes arising from client from inbound, outbound, email and chat. Assessed the client eligibility and allocated accommodation in accordance with policy and procedure.

Provided advice and assistance to clients queries regarding accounts, maintenance, and rebooking policies.

May 2022- May 2023

Araullo High School Ermita Manila

Science Teacher 1

Train a team of eight-grade teachers to ensure consistent curriculum and foster an atmosphere of teamwork that draws on teachers' strengths

Supervise student activities including classroom learning, lunch, recess, and parents meeting

Coordinate individualized educational experiences for up to 30 students and facilitate small group experiences to deliver appropriate content for students' educational levels.

Jan 2019- Mar 2020

TRAININGS

August 9, 2021

Communication Skills Training Course Accenture Online Near Hire Training (NHT) Program Edulynx Corporation and Philippine Business for Social Progress

November 2021

QuickBooks Desktop Upskill Training and Bookkeeper Vilma Lucida

Customer Service Representative

Technical Support Representative

Sykes Asia Alabang

Mar 2020- Apr 2021

Effectively define practices, procedures and company policies to troubleshoot and resolve products and taxes and QuickBooks support inquiries.

Improved efficiency and organization by helping move all financial records from Excel to QuickBooks

Implement comfortable interacting with customers through video screen share, handle in professional way that represents company and brand well.

TERTIARY:

EULOGIO "AMANG" RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY Sampaloc, Manila

Bachelor of Secondary in Education

Major in Mathematics

Graduated July 2020

SECONDARY:

BATASAN HILLS NATIONAL HIGH SCHOOL

Batasan Rd. Quezon City

2013-2014

PRIMARY:

COMMONWEALTH ELEM. SCHOOL

Quezon City

2009-2011

PERSONAL INFORMATION

EDUCATIONAL BACKGROUND

Date of Birth: June 23, 1999

Place of Birth: Leyte

Age: 23

Gender: Female

Height: 5’1

Civil status: Single

Nationality: Filipino

I hereby certify that the above information is true and correct to the best of my knowledge and belief. Vilma V. Lucida

Applicant

CHARAC TER REFERENCE

Anna Hera Sescon

Vantage Financial Corp.

Secretary

099********

Mc Kean Bustamante

Telus International

Supervisor

092********

Angelica Reaño

Araullo High School

Science Teacher

093********

Contact this candidate