Rafael Llamas

**** ******* **** *****, ********, MN 55441

763-***-****, adxlli@r.postjobfree.com

Professional Statement

Motivated licensed realtor and customer service representative, offering 4+ years of experience of customer service, relationship building and sales experience. Seeking to add value to an employer through proven communication skills.

Summary Of Qualifications

● Goal oriented.

● Bilingual: Fluent in English and Spanish

● Strong communication skills that enhance ability to provide a range of tailored services based on clients needs.

● Innate ability to provide a high quality customer service experience.

● Natural leadership ability applied through service opportunities. Experience

Kris Lindahl Real Estate, Coon Rapids, MN - Licensed Realtor October 2021 - Present

● Simultaneously enter confidential information on a CRM platform and assist clients over the phone.

● Prepare documents such as representation contracts, purchase agreements, and disclosure forms. communicating via phone and email to applicants

● Build relationships with clients using great customer service and rapport building skills.

● Accompany buyers to showings and helped them with evaluating the property.

● Attend home inspection with clients after getting property under contract and advising them what steps need to be taken after the inspection report is finalized.

● Advocated for clients during sales negotiations.

● Work with transaction coordinators to report proper documentation.

● Communicated with all involved parties in a timely manner prior to the closing date. Tried & True Avenue, Plymouth, MN - Appointment Setter/Sales Representative March 2021 - Aug 2021

● Responsible for making high volume outbound calls to businesses

● Built immediate rapport with prospective clients in a friendly and engaging manner.

● Periodically handle insolent and impolite language from prospects.

● Promote products and services to corporate executives.

● Record information and take notes relating to potential clients on a digital application.

● Utilize sales scripts to overcome rebuttals and schedule appointments. Applied Knowledge LLC, Maple Grove, MN - Sales Closer Feb 2020 - March 2021

● Take inbound sales calls.

● Establish rapport with potential customers.

● Identify an individual's needs and wants by asking open ended questions.

● Understand client’s needs and offer a solution by matching product features and benefit to their pain points.

● Recognize, convey, promote, and sell the products and service value. Understands the client's needs and offers a solution by matching product features and benefits to their pain points

● Demonstrate closing techniques to handle objections and make a sale. Bill Hicks & Co, Ltd., Plymouth, MN - Order Picker & Packer Feb 2018 - May 2020

● Consistently pick orders according to the electronic picking sheets.

● Occasionally lift, carry, and pull heavy cases of merchandise (25-50 lbs).

● Able to walk for long periods of time in a fast paced environment to efficiently complete and fulfill orders.

● Safely operated warehouse equipment which included cherry picker and pallet jack

● Place items in correctly sized crates and containers for shipping to customer destinations.

● Label items for shipment.

Cub Foods, Plymouth, MN - Produce Clerk

Mar 2017 - Feb 2018

● Greet customers by providing friendly customer service and offering to help locate produce items.

● Stock fruits and vegetables, as well as remove old or poor quality products using the “rotating” method.

● Monitor the work environment and storage room to maintain safety, cleanliness, and organization.

● Follow company guidelines for cleaning, along with sanitizing work surfaces and equipment.

● Check prices and located products for shoppers.

● Provide flexibility by helping out in any area in the store. Burger King, Plymouth, MN - Cashier & Cook

Feb 2016 - Feb 2017

● Provide high standards of customer service during busy hours.

● Communicate clearly with coworkers along with supervisors.

● Operate a cash register and receives payment from customers in cash or card, accurately counts, and provides change to customers accordingly.

● Cook exact number of items ordered by each customer while simultaneously preparing other orders.

● Maintain sanitation, health, and safety standards in work areas.

● Take initiative to find extra tasks when scheduled duties are complete. Cub Foods, Plymouth, MN - Cashier

Mar 2015 - Jan 2016

● Provide excellent customer service to all customers and answer any questions relating to merchandise and promotions in a fast paced environment.

● Inspect items for damage and report issues to the supervisor to return unsalable merchandise and obtain replacements for customers.

● Take cash or card payments and verify that the appropriate amount of change is returned to shoppers.

● Assist at the self checkout lanes and help different customers in a timely efficient manner during high demand hours.

● Monitor checkout stations to ensure they have adequate cash available. Credentials

● Real Estate License, State of Minnesota October 2021 Education

● Robbinsdale Armstrong High School, Plymouth, MN Graduation Date: June 2017 High School Diploma

Awards

● Diana Becker-Mullins Service Award, Robbinsdale Armstrong High School Award Date: 2017

● Best Teammate Award, Robbinsdale Armstrong Boys Varsity Soccer. Award Date: 2016

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