RAIMAR AKERSON

East Hartford, CT

adxlkj@r.postjobfree.com

959-***-****

My objective is to obtain a challenging position where my acquired knowledge, diligence, interpersonal skills and commitment to excellence will be utilized to their full potential. I am able to cope with changing priorities and daily deadlines in a fast-paced environment.

Employment History

Special Services Department Supervisor

The Home Depot - Glastonbury, CT

November 2021 to February 2023

In this position I was responsible for greeting customers in a polite manner and assisting them with purchases, returns and releasing online orders from their staged locations to the customer, whether in-store or curbside. Other duties include answering phone calls/ customer inquiries, processing credit card applications as well as payments, phone sales, setting up in-store and/or home deliveries and connecting customers with appropriate department associates to fulfill their experience based on their needs.

Operations Manager

EveningStar Events, LLC - Jamaica, NY

September 2017 to February 2022

As an Operations Manager I sought out and established rapport with vendors and small business owners for the ;urpose of planning and hosting events. I drew up contracts and had financial control to ensure that event spaces were paid for, secured and safe (i.e., hiring security and making sure that COVID-19 regulations were enforced). I was also in charge of keeping records of inventory that would be rented and/or sold. In this position I was responsible for providing excellent service while meeting and exceeding client expectations.

Patient Encounter Associate

Mount Sinai Health System - New York, NY

July 2016 to June 2017

I was responsible for greeting patients in a polite manner and assisting them with completing medical forms. Entering patient information, such as demographics, medical history and insurance information. In addition to those duties I also did patient chart preparation for all three departments (medical oncology, surgery and radiology). My duties also included answering phone calls, verifying insurance, patient registration, copay collection, assisting with billing issues, scheduling routine and STAT appointments for patients as ordered by the physician, giving patients friendly follow up calls and appointment reminders. On a daily basis I interacted with patients, fellow staff, physicians and upper management to ensure that each patient has an excellent experience from the time they register until the moment they are discharged from our center because it is essential. All duties are performed professionally and efficiently while displaying leadership.

Patient Care Representative

CityMD New York's Urgent Care - Astoria, NY

July 2015 to August 2016

In this position I was responsible for greeting patients in a polite manner and assisting them with completing medical forms. My duties also included answering phone calls, insurance verification, patient registration, scheduling routine and STAT appointments for patients as ordered by the physician, giving patients friendly follow up calls and reminders and displaying leadership. All duties were performed professionally and efficiently.

Medical Office Administrative Assistant/ Clerk Typist

North Shore LIJ- Cohen's Children Medical Center - Lake Success, NY

March 2011 to August 2013

While working for the Department of Pediatrics- Pediatric Endocrinology as a Medical Office Administrative Assistant, I was responsible for handling patient accounts, registration and appointment scheduling. I attended frequent staff meetings discussing ways to improve service quality for the patients in our department. I also interacted with different satellite offices and modules to ensure excellent patient care.

Department of OB/GYN- Labor and Delivery

North Shore LIJ Medical Center - New Hyde Park, NY

May 2008 to March 2011

As a Unit Receptionist, I was responsible for handling patient admissions and registrations. I designated and organized patients charts. I also organized filing systems and typed corresponding material. While in this position I gained practical skills and experience in establishing policies, procedures, and administrative guidelines while building patient rapports.

Education

CUNY Laguardia Community College - Long Island City, NY - 2006 to 2007

Bayside High School - Bayside, NY - 2004 to 2006 - H.S. Diploma

Saint Francis Preparatory High School - Fresh Meadows, NY - 2002 to 2004

Skills

Experienced in IDX, Eagle, EPIC, Allscripts, EMR systems, ECW10e and Microsoft. I am BLS (Basic Life Support) and SCM (Safety Crisis Management) trained and certified. AMAP (Approved Medication Administration Personnel) trained.

Clerical, Data Entry, Filing, Organizational Skills, Appointment Scheduling, Procedure Scheduling, Customer Service, Medical Coding, Medical Insurance Billing, Phone Etiquette and Insurance Verification

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