Jose Carranza, PMP, SPC

adxljv@r.postjobfree.com, 12484 SW 119th PL. Miami, FL. 33186

World-class project & program manager, Agile Scrum Master & Coach and Lean Six Sigma consultant with (25+ years) working on software development (SDLC), infrastructure and operational projects in 18 countries using PMI, Agile and Lean methodologies.

EXECUTIVE SUMMARY

Project Manager (15 years)

Experienced using PMI methodology throughout the entire project lifecycle to manage scope, schedule, budget, risks, personnel, stakeholders, vendors and executive status reporting on

Used PMO, program and project governance practices on large multi-million dollar, enterprise level projects focusing on driving successful outcomes and results

Program Manager (3 years)

Provided program strategy & long term planning for 2 programs with multiple inter-connected projects; coached project managers and scrum masters. Managed program-level scope, schedule, budget, risks, stakeholders and executive reporting; coordinated cross-project activities and resource sharing/leveling

Senior Scrum Master and Agile Coach (9 years)

Served cross-functional teams using variety of Agile methodologies (Scrum, Kanban, SAFe) using a hands-on pragmatic approach to drive delivery and business outcomes

Led SAFe transformation, trained and coached scrum masters, project managers, product owners and executives to drive consistent Agile practices and strategy

Supply Chain / Lean Six Sigma Consultant (4 years)

Led Lean Six Sigma projects in US, Canada, Mexico, and Western Europe to successfully improve productivity and quality, while reducing waste, inventory and order to delivery time.

Certification Instructor (4 years)

Taught certification courses to working professionals for PMI and Florida Atlantic University in Project Management (PMP), Agile (PMI-ACP, SAFe Scrum Master and Product Owner), business analysis (PMI-PBA), and Lean Six Sigma Green belt

Electric Utility Engineer (8 years)

Worked in various areas including power plant and transmission line capacity planning, substation remote control and monitoring, electrical grid control center, and customer rate studies.

EDUCATION AND CERTIFICATIONS

College: MBA- University of Florida 1992, BS Electrical Engineering - University of New Orleans 1984

Project Management: PMI-PMP, PMI-PBA (Business Analysis)

Portfolio Management: PPMC certified (Program & Portfolio Management Certified) by PMLG

Lean Six Sigma: Black Belt, Green Belt

Agile: SAFe (SPC, RTE, SSM, POPM, SA) Scrum Alliance CSM, PMI- ACP (Agile Certified Practitioner)

PROFESSIONAL EXPERIENCE

Program & Project Manager, ChenMed Senior Medical Center, May 2019 to present

Within the PMO, worked on SDLC, operational, and Agile transformation projects.

Program Manager (2 years)

Managed 2 year $15 million program to consolidate two existing clinical EMR systems into one. Developed program strategy, budget and plan. Oversaw 6 projects with 2 project managers and 3 scrum masters and 3 vendors.

Project Manager (2 years)

Worked on multiple projects including:

1.EMR Patient portal mobile app – view & schedule appointments, telehealth visits, view labs, request refills, chat, multi-language on Android and iOS platforms

2.EMR module for Doctors – conduct telehealth visits, view & add SOAP notes to patient charts, add ICD-10 codes, view & add orders, labs, referrals, e-prescribe, process phone messages, etc.

3.Data Warehousing & Analytics – managed implementation of Snowflake cloud-based DW and Boomi integration platform (with ETL) to connect with applications and data sources in order to enable our CLEAR analytics platform .

4.Agile Transformation to scale Agile using SAFe

Duties included: Coaching and training management, product owners, scrum masters and Agile teams. Coordinating and driving PI planning readiness, PI planning event, and PI execution. Created Lean Center of Excellence (LACE)

Agile Project Manager, Bank of America, Charlotte, NC. Jan 2019 to April 2019

Responsible for 3 scrum teams within the Check Deposits ART train that worked on back-end applications that scanned and processed deposits

Worked closely with RTE (program manager) and fellow scrum masters during PI planning readiness, PI planning event and PI execution using Rally project management software

Senior Scrum Master, Assurant Insurance, Miami, FL., Sep 2018 to Dec 2018

Stood up 3 agile teams and coached 2 new scrum masters to take over the teams. Worked with 3 Product Owners (business analysts) to develop an initial product backlog of epics, features, and stories. Developed sprint cadence, set up MS Team Foundation Server to manage the sprints, and led the teams through the scrum ceremonies.

Senior Scrum Master, Royal Caribbean Cruise Lines, Miami, FL., Mar 2018 to Aug 2018

Assigned to work with dept managers, POs and scrum masters to solidify and improve on Agile department practices by providing guidance and coaching

Managed 2 junior scrum masters with teams of 8 to 12 to enhance Royal's cruise ecommerce website. Led scrum of scrum meeting, ensured collaboration and coordination between teams, and facilitated program-level ceremonies

PMO Consultant, Spirit Airlines, Miami, FL., Dec 2017 to Feb 2018 (contract)

Led IT department in building an agile PMO.

Documented current state: conducted assessment of PM practices and team dynamics, including understanding leadership objectives, company culture, and current IT practices

Crafted a hybrid Agile/Waterfall methodology aligned with both the Scrum Alliance and PMI guidelines, and guided management in creating a Waterfall to Agile roadmap with ServiceNow

Delivered project management and Agile training for staff and management

Program & Project Manager, Carnival Cruise Lines, Miami, FL., Aug 2015 to Oct 2017

Worked on Carnival’s $90+ million OCEAN Medallion digital transformation initiative to revolutionize passenger cruise experience from initial cruise selection to on-ship, on-shore, and post-cruise phases.

Program consisted of 5 program managers, 15 project managers, and 23 teams.

Program Manager (1.5 years)

Responsibilities for the user cruise booking program included program planning, scope, budgeting and reporting; ensuring timelines and deliverable were met; coordinating between teams and vendors. Oversaw 2 project managers working on 4 projects: eCommerce website, viewing & selecting cruises, booking & payment, pre-cruise registration

Project Manager (6 month)

PM for the booking & payment project. Reported to program manager. Worked with SDLC teams and vendors to manage scope, timelines, and deliverables; resolved issues, reported status and coordinated with other projects.

Agile Project Manager, ADP, Miami, FL., Sep 2013 to May 2014 (contract)

Facilitated Agile team of 8 in large project to upgrade ADP’s Web-based health insurance management system to comply with the Affordable Care Act (Obamacare)

Used Agile throughout the SDLC and release deployment cycle. Routine activities included backlog grooming, sprint planning, daily scrums, tracking progress using burn-down chart, sprint demos, release planning, bug triage, and release deployment

Agile Project Manager, AvMed Health Plans, Miami, FL., Apr 2013 to Aug 2013 (contract)

Facilitated Scrum team of 7 to replace the legacy CRM system with Oracle Siebel

Worked extensively with product owners to understand requirements and build a product backlog

Guided team thru Agile ceremonies, addressed impediments, and improved morale

Coordinated with DevOps to ensure release candidates were deployed successfully

Agile Project Manager, Leon Medical Centers, Miami, FL., Mar 2012 to Mar 2013 (perm)

Learned Agile, became internal champion of change, and started pilot Agile projects to gain adoption; first by technical personnel and then by management

Sample Agile projects included: ERM version upgrade, EMR infrastructure upgrade, HIE interfaces between EMR and pharmacy and dental applications

Supply Chain Logistics and Manufacturing Consultant, Argo, Inc., Miami, FL., Nov 2009 to Feb 2012

With team of consultants, worked on Lean transformations in manufacturing and logistics companies in US, Europe, and Latin America, which included: evaluating business and manufacturing operations, identifying and quantifying waste, training and leading Kaizen teams to implement changes, and quantifying benefits

Used Lean manufacturing techniques: one-piece flow, just-in-time, U-shaped cells, Kanban, and 5S as well as Six Sigma (defect reduction, process stabilization, cycle-time reduction, etc.) using DMAIC methodology

Project Manager, Data Center, Telefonica USA, Miami, FL., Sep 2008 to Oct 2009 (perm)

Used MS Project to manage multiple projects related to Data Center hosting and managed services including cage and UPS power provisioning, server and hardware hosting, network and carrier circuits, database backups, monitoring and first-level support for small and large companies.

Software sales engineer Veritas / Symantec, Miami, FL., Apr 2001 to Aug 2008 (perm)

Project Manager, Business Intelligence, MarchFirst, Miami, FL, 9/00 to 2/01

Project Manager, Call Center Precision Response Corporation, Miami, FL, 4/99 to 9/00

Project Manager, Credit Cards Visa, Latin America Division, Miami, FL. 3/97 to 4/99

Lean Six Sigma Consultant Universal Management Concepts, Atlanta, GA. 11/95 - 3/97

Electric Utility Planner Gainesville Regional Utilities, Gainesville, FL, 8/92 - 11/95

Electric Utility EMS Engineer (energy management system) Entergy, Pine Bluff, AR. 7/90 – 7/92

Electric Utility SCADA Engineer (supervisory control & data acquisition) Louisiana Power & Light (subsidiary of Entergy), New Orleans, LA. 7/84 to 7/90

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