Ana
Vera Ramirez
Experienced Bilingual Services Representative
ABOUT ME
*********@*****.***
Brazoria, TX 77422
Experienced & determined professional seeking to obtain a position with expectations to excel within the company ranking in time. Achieving the internal goal to rise to success through hard work and dedication to the job specifications and all it entails. I’m also bi-lingual in which I can read and write in both Spanish and English.
Over 7 years Customer Service and Public Relations experience. Equipped with 10 key mastering for uses such as data entry, and supply orders. Hospital system knowledge such as but not limited to: Meditech, IDX, CUBS, McKesson, EPIC, Power works, Centricity and NOBLE; thorough knowledge of MS office & applications 365 – Current.
SKILLS
EDUCATION
A.S. – Business Administration
Texas School of Business
2009 - 2012
H.S. Diploma
West Columbia High School
2006-2009
EXPERIENCE
Bilingual - Patient Billing Representative
Acclara January 2018 - Current
Communicated effectively with patients to help them resolve their healthcare accounts.
Informed of applicable options for resolution in a timely manner.
Followed up with insurance companies and workman's comp. to assist in getting claims paid.
Top collector for my department 10 out the last 18 months running.
Bilingual - Patient Account Resolution Specialist
GetixHealth June 2013 – December 2017
• Resolved issues, advising of payment expectations, arranging payments, and requesting information for patients
• Sent accounts for review for adjustments, coding issues, and disputes.
• Escalated call handling and routing when determined as such.
• Top collector of the month; multiple instances during tenure with organization.
Clinic Medical Assistant
Kempwood June 2012- June 2013
Obtained client information by answering telephone calls; interviewing clients; verifying information.
Responsible for filing maintaining back office records and tracking their progress.
Managed inventory and reconciled daily sales report(s).
Responsible for bookkeeping of expenses and tracking unnecessary store expenditures.