Service Representative Customer

E X P E R I E N C E

B R A N D E E W E AVER

Springfield, 65803 417-***-**** **************@*****.*** JACK HENRY AND ASSOCIATES, SPRINGFIELD, MO

Customer Service/Tech Support, Nov 2020 - Jan 2022

• Maintained consistently high customer satisfaction ratings through proactive service management strategies

• Elevated team productivity and performance using improved training and motivational strategies

• Collaborated with team members to meet daily demands and handle challenging projects

• Contributed ideas for improving work processes.

MIDWEST COMMUNICATIONS, SPRINGFIELD, MO

Internet, specialist, Oct 2018 - Oct 2020

• Optimized prices based on financial targets and current market trends Brought in target consumers with multifaceted approach, involving direct marketing, Google Ads, and social media-based strategies

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• Protected customer information with well-secured website and internal database

• Marketed products with attractive images and descriptive listings

• Developed solid relationships with staff, customers, and vendors

• Assisted customers with sales and service needs

• Maintained full compliance with legal, health, and safety regulations

• Worked effectively with diverse team to accomplish daily objectives and meet long-term goals

• Contributed ideas for improving work processes

• Collaborated with team members to meet daily demands and handle situations. USAA BANK, SPRINGFIELD, MO

Customer service representative, May 2015 - Apr 2016

• Handled customer inquiries, billing questions, payments, and service requests

• Anticipated needs and resolved problems to keep customers happy

• Managed customer calls efficiently in a fast-paced call center environment

• Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales

• Documented, researched, and resolved customer service issues

• Compiled customer feedback to recommend improvements to management

• Delivered fast and friendly service regarding questions and service complaints

• Maintained customer satisfaction by addressing customer needs and resolving concerns

• Met inbound customer needs while maintaining strict performance targets

• Referred unresolved customer grievances to designated departments for further investigation

• Updated records with all interactions and customers transactions E D U C ATION

• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. BRUNO-PYATT

EROS, ARKANSAS

Completed coursework towards High School Diploma

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