Mortgage Closer Support Representative

Marvin V. Menefee

PROFILE

I am an accomplished Client Relations Banking professional with more than 15+ years of experience in processing, suspense and underwriting and loan audits. I am proficient in customer service and time management. I possess over 15 years of professional management and retail sales experience.

WORK HISTORY

Mechanic’s Bank -- Client Services Representative 10-2022-4/2023

Answered inbound calls and assisted business and consumer customers. Established rapport and developed positive, professional relationships built on trust, problem-solving, and a demonstrated commitment to meet their needs.

Consistently demonstrate responsiveness, strong customer focus, and ability to build strong customer relationships. Serve as an ongoing customer resource and solutions provider.

Loan Depot – Sr Mortgage Closer/Funder 06/2020-03/2022

Prepares and sends closing instructions within twenty-four (24) hours of being assigned the closing file

Confirms all underwriting closing and funding conditions will be cleared prior to closing.

Verifies cash to/from closing is clear on specific loan program

Reviews and approves the final CD settlement statement per specific loan programs

Verifies the loan meets/clears both state and federal compliance prior to the release of the closing package.

Examines final closing documents to confirm they are in compliance with loan product type

Requests wire to be released on loan file

Uploads and labels final CD statement along with closing instructions

Provides excellent customer service to internal and external clients

Wells Fargo – Mortgage Closer (Lo) 01/2015 – 10/2018

Prioritizing and managing complex pipeline to anticipate estimated closing date

Working knowledge of entire closing process, clears closing stipulations, conducts welcome call to Settlement Agent, monitors files through underwriting and follows up with 3rd parties

Schedules closing and meets closing date, closes and funds loans, communicated with customer, independently resolves conflicts that may arise

Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions.

Experience building and maintaining effective relationships with borrowers and internal partners

Experience closing home mortgage loan products

Wells Fargo Bank – Business Service Banker 01/2014 – 1/2015

Answered inbound calls and assisted business and consumer customers. Established rapport and developed positive, professional relationships built on trust, problem-solving, and a demonstrated commitment to meet their needs.

Successfully increased sales to existing customers through relationship-building and cross-selling, demonstrating thorough knowledge of Wells Fargo products and services that gives credibility to recommendations.

Consistently demonstrate responsiveness, strong customer focus, and ability to build strong customer relationships. Serve as an ongoing customer resource and solutions provider.

LSI Title Company -Operations Specialist II 07/2012 – 11/2013

Completes schedule request submitted by lender for borrowers accurately and timely.

Receives, confirms, unloads and records all critical documents to clients file.

Contacts notary and borrower to confirm all closing information.

Performs quality control by clearing rejected items from county recorder’s office.

Wells Fargo Merchant Services – Inside Sales Representative 06/2011 – 07/2012

Inside telesales responsible for the sales of merchant payment solutions to mid-market, Fortune 1000 Businesses.

Conduct outbound calls with the objective of selling merchant products and services.

Obtain CEO level relationships to insure direct contact with decision makers to implement products.

Verizon Wireless - Telesales Support Representative 03/2008 – 06/2011

Responsible for supporting sales division auditing and processing sales orders to company compliance standards.

Meet and exceed monthly sales and retention goals. Qualify and close prospective customers, and recommend appropriate wireless solutions with regard to price plans, enhanced services, handsets and accessories.

Maintain and grow existing customer base and manage database of current and past clients.

Call on existing customers for contract renewals, and various data, accessory, and handset up-sell opportunities.

Verity Lending – Loan Processor II 01/2006 – 01/2008

Daily research of mortgage rates, programs, and guidelines of company mortgage products.

Building of client & referral base with extensive marketing and sales driven activities.

Pre-qualify clients using underwriting guide lines with respect to their financial goals and

objectives to meet their mortgage needs. Collect and review all incoming documents.

Daily interaction with underwriting for file status to insure proper timing of closing of escrow.

Bank of America - Home Loan Service Specialists II 04/2003 - 01/2006

Similar job functions as above Verity Lending, with additional responsibilities as follows:

Training of new employees with regards to Bank of America policies and procedures.

Leading of Regional branch office sales teams to maximize loan submissions.

EDUCATION

MTI Business College Sacramento CA - Associates of Science - Computer Science Business Degree

References Available Upon Request*

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