ROBERT WOODRUFF

**** ********* *****, ****** ** *6526 · 239-***-**** adxlft@r.postjobfree.com

Seeking a career with an established organization to be able to utilize my management experience and education.

EXPERIENCE

2020 – 9/2022

SERVICE/SALES MANAGER

Home Pros Roofing and Energy

Solar, HVAC, and Re-Roofing sales

Managed budget for service and installation departments

Resolved all customer complaints

Ran field jobs

2015 – 2020

OPERATIONS MANAGER

MYMO TRUCKING

Tennessee operations

Account sales and agreements

Account servicing

2010 – 2015

SERVICE COORDINATOR

LARRY HILL FORD

Daily operations

Training all personnel

Assignment of tickets for specialized repairs

Explained all service and repairs with customers on all large tickets

Responsible for Customer Satisfaction Program and Ratings

Work with sales department as needed

2000 – 2010

OPERATION/PROPERTY MANAGER

WILDERNESS CREEK FALLS

Estimates

Receivables

Financing

Marketing

Warranties

Sales

1989 – 2000

SALES MANAGER, ACE REFRIGERATION & AIR CONDITIONING

Responsible for managing service and sales department

Selling new construction including adding custom builders

Hiring and training of service technicians

Handled all service and warranty work along with collections

Selling and drafting service agreements including FPL rebates

Handled all customer complaints, and renewal of all service contracts

Ran all replacement estimates and production orders

Follow ups for customer satisfaction and permitting

Handled field operations of installation jobs

Estimates

Supervised dispatching center

EDUCATION

KIRKLAND HIGH SCHOOL ST LOUIS, MO

St Louis University – Business Management and Marketing

Tom Hopkins Sales Management Course – 8 week certification

Dale Carnegie Service Management Course – 16 week certification

Train Corporation Service/Sales Management Course

Dale Carnegie Sales Management Course

Carrier Corporation Service/Sales Certification Management

Environmental Protection Agency Certification Type I and II

Puron Certification – Carrier Inc

Indoor Air Quality Certifiation

Basic classes on indoor mold cause and clean up

Comfort Institute Building Science – 4 courses

Comfort Institute Infull-tromitor training (blower door testing)

State of TN CDL licenses, Class A with Tanker and HAZMAT certification

OSHA 10 Certification

Lift truck Certification

CPR Certified

Carrier Corporation top 10 in national retrofit sales

One year Automated controls school and sales, Dan Foss International

Welding experience in mog, tig, and stick

Combined 10 years experience in purchasing, receiving, and billing

Proficient in Microsoft Word and Excel

Tennessee Real Estate License

Certified and licensed Tennessee Pest Control

Experienced in oxygen and propane tank filling and delivery

State licensed for oxygen and propane with HAZMAT

Top ten at national company

Hvac and low voltage wiring

SKILLS

• Sales

• Business Management

• Strong customer service and problem-solving skills

• Team building

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