Service Agent Eligibility Worker
Resume:
YURELL D. LEWIS
Petersburg, VA **803
adxlfi@r.postjobfree.com
OBJECTIVE:
Seeking a Customer Service position that will allow me to utilize my present skills and lead to the development of new ones which will enhance your support services department.
EXPERIENCE:
Infinia Search Richmond, VA July 19, 2022 – December 09, 2022
Customer Service Agent
Assist members with filing Auto, Homeowners and Utility claims.
United Insurance Group Petersburg, VA May 01, 2021 – April 30, 2022
Health & Life Insurance Sales Agent
Educate and enroll eligible beneficiaries into Medicare Advantage plans as well as other ancillary plans such as Medigap policies, dental plans, hospital indemnity plans, etc.
Conduent Richmond, VA January 11, 2021 – March 31, 2021
Eligibility Worker
Assisted Medicaid member with Medical Assistance applications and account information.
Maximus Chester, VA January 09, 2020 – July 08, 2020
Customer Service Agent
Answer incoming calls to assist beneficiaries with Medicare account information, disputes, send out new cards, billing and referrals. Also answered consumer questions about Marketplace insurance as well as enroll and terminate coverage. Liaison between consumers, agents, brokers and insurance companies
Teleperformance Richmond, VA July 01, 2019 – November 31,2019
Insurance Agent
Quoted, handled payments and made updates for Homeowners, Renters, Car and Valuable Personal Property policies, while educating members on the benefits of insurance.
Randstad Staffing/Conduent Richmond, VA October 15, 2018-April 4, 2019
Eligibility Worker
Process Medicaid applications through File Clearance.
EXL Digital Service Richmond, VA September 1, 2017-April 3, 2018
Health Insurance Sales Agent
Assist Medicare beneficiaries with the purchase of Medigap and Dental policies. Created core statement and opening script.
VangentGDIT Chester, VA June 11, 2012 - June 23, 2016
Customer Service Representative
Answer incoming calls to assist beneficiaries with Medicare account information, disputes, send out new cards, billing and referrals. Also answered consumer questions about Marketplace insurance as well as enroll and terminate coverage. Liaison between consumers, agents, brokers and insurance companies.
SKILLS:
Patience
Attention to Detail
Organized
Accountability
Problem Solving
Medical Office Procedures
Interpersonal Relations
Type 45 wpm
Microsoft Word and Excel
EDUCATION AND LICENSES
1997
The Results Company
Chester High School
Richmond, VA
Chester, PA
Health, Life & Annuities Insurance
Agent License: 2017 Diploma:
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