Customer Service Workers

JULIUS WHITMAN

Bladensburg, MD ***** • 301-***-**** • ***********@*****.***

PROFESSIONAL SUMMARY

Highly motivated Merchandising Service Manager with 26 years of Retail experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels. SKILLS

• Strategic business planning

• Documentation and reporting

• After-sales support

• Proficient in Microsoft Office, Works, Word,

PowerPoint, Excel, and Zoom

• Team Leadership

• Culture Development

• Scheduling

• Budgeting

• Sales

• Repair

• Staff Management

• Conflict Resolution

• Employee Supervision

• Quality Management

WORK HISTORY

Merchandising Service Manager

Lowes Home Improvement - Bowie, MD 09/2021 - Current

• . Oversees that merchandise is stocked, fronted, and fully packed down in assigned area according to planogram.

• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.

• Reduced Loss by 10% by implementing better customer service and cost reduction strategies.

• Trained 13 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.

• Responsible for specialist selling contracts for Installation and services

• Followed up with customers during and after installations to verify satisfaction Department Manager

Lowes Home Improvement Stores - Largo, MD 04/2019 - 09/2021

• Oversees all services for multiple departments to ensure that business needs are met.

• Effectively communicate with Upper Management and Peers of business strategies and results.

• Launched quality assurance practices for each phase of development

• Established team priorities, maintained schedules and monitored performance.

• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.

Hardlines Assistant Store Manager

Sears - Bowie, MD 05/2012 - 01/2019

• Demonstrated managerial leadership by instilling clear expectations while also ensuring team is accountable for measurable results.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Mentored team members to enhance professional development and accountability in workplace.

• Increased employee performance and job satisfaction to strengthen retention and engagement. Assistant Merchandising Manager

Home Depot - Lantham, MD 08/1995 - 02/2012

• Served as acting manager on duty. Achieved 85% top specialty sales close rate for the district.

• Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.

• Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.

• Completed efficient store resets to prepare store for special promotions and seasonal updates.

• Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.

• Obtained 100% rating on district member feedback survey. EDUCATION

Business Administration

Bowie State University - Bowie, MD

Business Administration

Princes George Community College - Largo, MD

Contact this candidate