Service Representative Call Center

Stephanie Brown

***** ********** *** ****

Victorville Ca 92394

Phone 909-***-****

****************@*****.***

Objective

My career objective is to secure a stable, challenging and motivating position in customer service where I can showcase all my years of experience and different avenues of customer service.

Skills and Competencies

Call center customer service

Problem solver

Enthusiastic Individual

Great listening skills

Patient and kind

Probing knowledge

Able to offer quick and accurate assistance

Work well with others

Team player

Able to multi task and use multiple screens

Education

Colton High School

San Bernardino Adult

GED

Work experience

November 2013 to October 2015

Triple Crown Coverage

Phoenix, AZ

General Manager of Sale

Making sure my list of responsibilities are detailed but concise. Emphasize and delegate the duties that are required by my staff. Interviewing for qualified candidates for open positions. Help candidates understand the work environment and the activities they will be exposed to on a daily basis. Hire, train all onboard new Call Center Agents as required to meet quotas. Provide coaching and assistance to call center agents on an ongoing basis. Tracked commission for each customer service representative. Reported to the corporate and did payroll for my staff.

November 2015 to November 2016

Direct TV

(Empereon-constar)

Glendale, AZ

Inbound Sales

Taking incoming calls, processing payments. Responsible for handling customer service inquires promptly and effectively in a fast-paced, team-oriented environment. Able to handle high calls and maximize my time on the phone before moving on to the next call. Answer phone calls and book reservations for customers based on availability listed in the system. Upsell produces to clients by recommending higher-end packages. Inform customers of alternative specials and promotions. Respond swiftly and courteously to customer complaints and inquiries. Follow suggested scripts provided to all inbound sales representatives.

November 2016 to July 2017

Aloricia

(Geek Squad)

Phoenix, AZ

We were team based and we programmed, designed and created security software for the Windows operating system. Some customers had difficulty navigating these programs so we were also offered support agents. We provided support via phone request by our clients. I was responsible for walking customers through the process of achieving their goals with the software, whether the problem was related to a user error, a bug or something else. Our goal was to make sure our customers were provided with the best service via phone and if not then the Geek Squad was sent out.

October 2020 to March 2021

take inbound sales calls, help customers choose the right product, put in order, update product availability list, assign driver, give customer eta, if there are no inbound calls: make outbound calls taking surveys about services provided and offer customers current sales and deals. data entry on sales for previous month

REFERENCES AVAILABLE UPON REQUEST

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