Security Guard Customer Service
Resume:
AUGUSTINE OKEKE
Edmonton, AB T5K 1W5
*************@*****.***
Objective:
To obtain a position as a Security Guard where I can utilize my exceptional customer service skills and my ability to maintain a safe and secure environment.
Summary:
Dedicated and vigilant Security Guard with eight years of experience in maintaining the safety and security of people, property, and assets. Highly skilled in identifying and responding to potential security threats. Possesses excellent interpersonal and communication skills with the ability to work in a team-oriented environment.
Skills
•Proficient in patrolling and monitoring the premises to prevent theft, damage, or unauthorized access
•Skilled in identifying potential security threats and taking preventive measures to maintain a safe and secure environment
•Ability to write detailed and accurate reports regarding all incidents
•Strong communication skills with the ability to de-escalate situations that may arise and liaise with emergency personnel
•Ability to provide a high degree of customer service in a dynamic and challenging environment
•Proficient in completing patrols
•Capability to work a rotational shift schedule. Shift times, rotation, and hours vary by site
•Excellent interpersonal and communication skills.
•Determined and self-driven professional with critical thinking ability and decision taken.
•Strong analytical, leadership and organizational skills.
•Ability to work with integrity with or without supervision, individually or within a team.
•Strong organizational skills with excellent attention to details.
•Languages: English, Ukrainian, Russian, Igbo
Work Experience
Assembler November 2022 – March 2023
Thermon (Edmonton)
Assembled products, in proper sequence to design and quality standards
Assisted with fabrication of parts and larger freight shipment preparation
Conducted regular testing and inspection of parts as required and maintained cleanliness in the work area while adhering to health and safety standards.
Followed direction from the Team Lead and completed other assigned duties as needed.
Possessed mechanical knowledge and was able to lift up to 50lbs multiple times daily and stand for long periods of time.
Displayed exceptional motivation, hard work, and punctuality while thriving in a fast-paced, deadline-based environment.
Communicated effectively in spoken and written English to ensure efficient and accurate completion of tasks.
Security Guard April 2019 – Feb 2022
Krotos (Kharkiv, Ukraine)
Patroled assigned areas and maintain a visible presence to deter criminal activity
Monitored security cameras, alarms, and other equipment to detect and respond to security threats
Wrote detailed and accurate reports of incidents and activities
Emergency responded dispatch and intra-team communication via radio
Conducted regular inspections of the premises to ensure that it is safe and secure
Recorded daily activities, completing access and administrative forms
Security Guard April 2014 – March 2019
UD Doors (Ulianovka, Ukraine)
Conducted regular patrols to monitor and ensure the safety and security of the premises
Responded to emergency situations and provided support to emergency personnel
Wrote clear and detailed reports including incident, emergency, liability and day to day reports
Maintained a high level of customer service to clients and visitors
Completed regular inspections of the premises to ensure that it is safe and secure
Worked a rotational shift schedule
References: Available upon request
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